Analyst - English, Arabic, Microsoft Windows

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

I korthet

HCLTech seeks an IT Support Analyst in Lucknow, India, proficient in English and Arabic. Responsibilities include diagnosing and resolving hardware, software, and network issues for end-users, managing user accounts, and documenting incidents. The role involves providing Level 1 remote desktop support and escalating complex problems to specialized teams.

Ansvarsområden

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
Route problems to internal 2nd and 3rd level IT support staff
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Administer and provide User account provisioning
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
Respond to telephone calls, email, instant messages, and assigned tickets from users
Assign work orders / incidents to appropriate support teams and follow up until closure
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps
Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams
Provide knowledge transfer of Service Desk operations

Krav

Proficiency in English and Arabic.
Knowledge of Microsoft Windows operating systems.
Experience in hardware/software/network problem diagnosis and resolution.
Ability to manage user accounts and provisioning.
Familiarity with Incident Management Systems.
Skill in troubleshooting client software and basic network connectivity.
Ability to train users and write training procedures (may be required).

Önskade kvalifikationer

Experience with PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).

Förmåner

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion

Färdigheter

Microsoft WindowsEnglishArabic

#IT Support#Hardware#Software#Network#Troubleshooting

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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