Agent korisničke podrške u oblasti online bankarstva na nemačkom jeziku (Backoffice)
Finans, bank och juridik · Bank och investeringar · Finansiell analys · Kundsupport
I korthet
Ansvarsområden
- Provide information regarding account balances and available card amounts.
- Process changes to clients' personal data.
- Block or activate customer cards.
- Monitor account changes and review transactions.
- Handle requests for re-issuing cards and PINs.
- Perform active checks on suspicious transactions based on security system parameters.
- Manage debt collection inquiries.
- Process customer complaints.
Krav
- Excellent German language speaking and writing skills (minimum B2 level).
- Basic knowledge of English language.
- Willingness to enrich foreign language vocabulary.
- Ability to work from our office in Belgrade, Novi Sad, or Niš for the first 4 weeks.
- Interest in the economic and banking world.
- Comfortable using a computer.
- Strong communication skills and enjoyment in helping people.
- Team player mentality.
Önskade kvalifikationer
- Experience in online banking or customer service is a plus.
- Experience with banking software is advantageous.
Förmåner
- Employment contract (initial contract for 6 months).
- Paid training.
- Non-working weekends.
- Possibility of remote work after 4 weeks in the office (Belgrade, Novi Sad, or Niš).
- Private health insurance for all employees and a company Wellness platform.
- Welcome bonus of 300 EUR.
- Stimulative monthly salary and monthly bonuses (Effort, Commitment, Quality, Referral).
- Recognition for agent and team performance through vouchers and gift cards.
- Opportunities for internal advancement (all promotions are internal).
- Access to benefits at special prices in recreational facilities (FitPass, etc.).
- Working mom program with flexible working hours for mothers with children up to 7 years old.
Färdigheter
Om Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…
Företag
TranscomPublicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Lön
Förhandlingsbar
Erfarenhetsnivå
Junior
Platser
Belgrade, Serbia
Novi Sad, Serbia
Niš, Serbia
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