The Job

Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

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I korthet

HCLTech is seeking an Administrator (Support & Operations) in Noida, India to independently resolve tickets, provide on-call support, and perform root cause analysis. The role focuses on ensuring positive customer feedback through adherence to quality standards, SLA resolution, and excellent customer experience.

Ansvarsområden

  • Adhere to quality standards, regulatory requirements, and company policies.
  • Provide support for on-call escalations and perform root cause analysis of issues.
  • Engage in value-adding activities such as knowledge base updates, training freshers, and coaching analysts.
  • Independently resolve tickets within agreed SLA for volume and time.
  • Ensure positive customer experience and CSAT through First Call Resolution and minimal rejected resolutions/reopen cases.
#Support#Operations#Administrator#IT Support
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Noida, India

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