Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
HCLTech is seeking an Administrator (Support & Operations) in Noida, India to independently resolve tickets, provide on-call support, and perform root cause analysis. The role focuses on ensuring positive customer feedback through adherence to quality standards, SLA resolution, and excellent customer experience.
Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for on-call escalations and perform root cause analysis of issues.
- Engage in value-adding activities such as knowledge base updates, training freshers, and coaching analysts.
- Independently resolve tickets within agreed SLA for volume and time.
- Ensure positive customer experience and CSAT through First Call Resolution and minimal rejected resolutions/reopen cases.
#Support#Operations#Administrator#IT Support
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Noida, India
Applicants
Be an early applicant