The Job

Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

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I korthet

HCLTech is seeking an Administrator (Support & Operations) in Madurai, Tamil Nadu. This role involves independently resolving tickets, providing on-call support, and performing root cause analysis to ensure positive customer feedback and satisfaction. You will also contribute to value-adding activities such as knowledge base updates and training.

Ansvarsområden

  • Adhere to quality standards, regulatory requirements, and company policies.
  • Provide support for on-call escalations and perform root cause analysis of issues.
  • Engage in value-adding activities like knowledge base updates, training freshers, and coaching analysts.
  • Independently resolve tickets within agreed SLAs for volume and time.
  • Ensure positive customer experience and CSAT through First Call Resolution and minimal rejected/reopened cases.

Krav

  • Ability to independently resolve tickets.
  • On-call support and root cause analysis skills.
  • Knowledge base update and management.
  • Training and coaching abilities.
  • Adherence to SLAs.
  • Focus on customer experience and CSAT.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and spark.
  • A place that puts its people first.
  • Global technology company with a presence in 60 countries.
  • Industry-leading capabilities in digital, engineering, cloud, and AI.
  • Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
#support#operations#administration#IT support
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Madurai, India

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