Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
HCLTech is seeking an Administrator (Support & Operations) in Madurai, Tamil Nadu. This role involves independently resolving tickets, providing on-call support, and performing root cause analysis to ensure positive customer feedback and satisfaction. You will also contribute to value-adding activities such as knowledge base updates and training.
Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for on-call escalations and perform root cause analysis of issues.
- Engage in value-adding activities like knowledge base updates, training freshers, and coaching analysts.
- Independently resolve tickets within agreed SLAs for volume and time.
- Ensure positive customer experience and CSAT through First Call Resolution and minimal rejected/reopened cases.
Requirements
- Ability to independently resolve tickets.
- On-call support and root cause analysis skills.
- Knowledge base update and management.
- Training and coaching abilities.
- Adherence to SLAs.
- Focus on customer experience and CSAT.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark.
- A place that puts its people first.
- Global technology company with a presence in 60 countries.
- Industry-leading capabilities in digital, engineering, cloud, and AI.
- Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
#support#operations#administration#IT support
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Madurai, India
Applicants
Be an early applicant