Administrator (Support & Operations)

Logistik, försäljning och verksamhet · HR och administration · Kontorsadministration

I korthet

An Administrator is needed for Support & Operations in Gautam Buddha Nagar, Uttar Pradesh, India. This role involves independently resolving tickets, providing on-call support, and performing root cause analysis to ensure positive customer feedback and meet SLAs.

Ansvarsområden

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for on-call escalations and perform root cause analysis of issues.
Engage in value-adding activities such as knowledge base updates and management, training freshers, and coaching analysts.
Independently resolve tickets within agreed Service Level Agreements (SLAs) for ticket volume and time.
Ensure positive customer experience and Customer Satisfaction (CSAT) through First Call Resolution and minimum rejected resolutions/reopen cases.

#Support#Operations#Administrator#Tickets#Root Cause Analysis#Customer Feedback

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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