The Job

Administrator - MS System Center Configuration Manager (SCCM)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Systemteknik · IT-support

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I korthet

The SCCM Administrator role is responsible for efficient IT support and operations, involving technical ticket resolution, on-call support, and root cause analysis using SCCM. The position requires strong analytical skills and proficiency in IT support processes to enhance customer satisfaction.

Ansvarsområden

  • Manage SCCM configurations and deployments in compliance with standards and policies.
  • Provide on-call support for escalated issues, perform root cause analysis, and implement solutions.
  • Contribute to updating the knowledge base, training new team members, and coaching analysts on SCCM best practices.
  • Independently resolve technical tickets within SLA for volume and response time.
  • Enhance customer experience and satisfaction by achieving First Call Resolution goals.

Krav

  • In-depth knowledge of SCCM for system configuration and management.
  • Strong analytical skills for root cause analysis and troubleshooting.
  • Proficiency in ticketing systems and adherence to SLA requirements.
  • Solid understanding of IT support processes and customer service principles.

Önskade kvalifikationer

  • Optional but valuable certifications: Microsoft Certified: Modern Desktop Administrator Associate.
  • Optional but valuable certifications: Microsoft Certified: Azure Administrator Associate.

Förmåner

  • Opportunity to supercharge your potential at HCLTech.
  • Find your career and spark at a company that puts people first.
  • Be part of a global technology company with over 223,000 employees across 60 countries.
  • Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
#SCCM#System Center Configuration Manager#IT Support#Configuration Management#Troubleshooting#Root Cause Analysis#SLA#Customer Satisfaction#Knowledge Base#Training
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Sökande

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