Administrator - MS System Center Configuration Manager (SCCM)
Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support
In short
The SCCM Administrator role is responsible for efficient IT support and operations, involving technical ticket resolution, on-call support, and root cause analysis using SCCM. The position requires strong analytical skills and proficiency in IT support processes to enhance customer satisfaction.
Responsibilities
- Manage SCCM configurations and deployments in compliance with standards and policies.
- Provide on-call support for escalated issues, perform root cause analysis, and implement solutions.
- Contribute to updating the knowledge base, training new team members, and coaching analysts on SCCM best practices.
- Independently resolve technical tickets within SLA for volume and response time.
- Enhance customer experience and satisfaction by achieving First Call Resolution goals.
Requirements
- In-depth knowledge of SCCM for system configuration and management.
- Strong analytical skills for root cause analysis and troubleshooting.
- Proficiency in ticketing systems and adherence to SLA requirements.
- Solid understanding of IT support processes and customer service principles.
Desired Qualifications
- Optional but valuable certifications: Microsoft Certified: Modern Desktop Administrator Associate.
- Optional but valuable certifications: Microsoft Certified: Azure Administrator Associate.
Benefits
- Opportunity to supercharge your potential at HCLTech.
- Find your career and spark at a company that puts people first.
- Be part of a global technology company with over 223,000 employees across 60 countries.
- Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
#SCCM#System Center Configuration Manager#IT Support#Configuration Management#Troubleshooting#Root Cause Analysis#SLA#Customer Satisfaction#Knowledge Base#Training
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Applicants
Be an early applicant