The Job

Administrator - MS System Center Configuration Manager (SCCM)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Systemteknik · IT-support

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I korthet

As an SCCM Administrator at HCLTech, you will be responsible for managing SCCM configurations and deployments, providing on-call support, and resolving technical tickets to ensure efficient operations and customer satisfaction. This role requires in-depth knowledge of SCCM, strong analytical skills, and proficiency in IT support processes.

Ansvarsområden

  • Manage SCCM configurations and deployments, ensuring compliance with quality standards, regulatory requirements, and company policies.
  • Provide on-call support for escalated issues, perform root cause analysis, and implement solutions to restore services promptly.
  • Update and manage the knowledge base, train new team members, and coach analysts on SCCM best practices.
  • Independently resolve technical tickets within agreed service level agreements (SLAs) for ticket volume and response time.
  • Enhance customer experience and satisfaction by achieving first call resolution goals and minimizing rejected resolutions or reopened cases.

Krav

  • In-depth knowledge of SCCM for system configuration and management.
  • Strong analytical skills for effective root cause analysis and troubleshooting.
  • Proficiency in ticketing systems and adherence to SLA requirements.
  • Solid understanding of IT support processes and customer service principles.

Önskade kvalifikationer

  • Optional but valuable certifications: Microsoft Certified: Modern Desktop Administrator Associate.
  • Optional but valuable certifications: Microsoft Certified: Azure Administrator Associate.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and spark at a company that puts people first.
  • Opportunities to work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#SCCM#System Center Configuration Manager#IT Support#Troubleshooting#SLA
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Sökande

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