Administrator - MS System Center Configuration Manager (SCCM)
Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support
In short
As an SCCM Administrator at HCLTech, you will be responsible for managing SCCM configurations and deployments, providing on-call support, and resolving technical tickets to ensure efficient operations and customer satisfaction. This role requires in-depth knowledge of SCCM, strong analytical skills, and proficiency in IT support processes.
Responsibilities
- Manage SCCM configurations and deployments, ensuring compliance with quality standards, regulatory requirements, and company policies.
- Provide on-call support for escalated issues, perform root cause analysis, and implement solutions to restore services promptly.
- Update and manage the knowledge base, train new team members, and coach analysts on SCCM best practices.
- Independently resolve technical tickets within agreed service level agreements (SLAs) for ticket volume and response time.
- Enhance customer experience and satisfaction by achieving first call resolution goals and minimizing rejected resolutions or reopened cases.
Requirements
- In-depth knowledge of SCCM for system configuration and management.
- Strong analytical skills for effective root cause analysis and troubleshooting.
- Proficiency in ticketing systems and adherence to SLA requirements.
- Solid understanding of IT support processes and customer service principles.
Desired Qualifications
- Optional but valuable certifications: Microsoft Certified: Modern Desktop Administrator Associate.
- Optional but valuable certifications: Microsoft Certified: Azure Administrator Associate.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark at a company that puts people first.
- Opportunities to work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#SCCM#System Center Configuration Manager#IT Support#Troubleshooting#SLA
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Applicants
Be an early applicant