Administrator - Monitoring Tools, Event Monitoring

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Mjukvaruutveckling

I korthet

This role involves administering monitoring tools and event monitoring, focusing on automation development, tool administration, process improvement, and reporting. The position requires integrating systems, managing incidents, ensuring quality assurance, and maintaining documentation. Collaboration with various teams is essential for success.

Ansvarsområden

Design, develop, test, and deploy automation solutions.
Build scripts, workflows, and bots to automate repetitive tasks.
Integrate enterprise tools and platforms to streamline operations.
Manage and maintain automation platforms and operational tools.
Perform tool upgrades, configuration changes, and health monitoring.
Ensure tool availability and performance.
Identify manual activities suitable for automation.
Analyze existing workflows and recommend optimization opportunities.
Drive continuous improvement initiatives.
Create dashboards, reports, and automated alerts.
Track operational KPIs and automation success metrics.
Provide management reporting and insights.
Integrate systems using APIs, web services, and automation platforms.
Support data exchange between tools such as ServiceNow, Jira, Azure DevOps, AWS, and monitoring solutions.
Develop custom utilities and enhancements.
Troubleshoot automation failures and tool-related incidents.
Perform root cause analysis and implement preventive fixes.
Support production and business-critical environments.
Validate automation workflows before deployment.
Perform functional, integration, and regression testing.
Ensure automation solutions meet business requirements.
Maintain technical documentation, runbooks, and SOPs.
Ensure compliance with security, audit, and change-management requirements.
Create knowledge articles for support teams.
Work with operations, infrastructure, application, and business teams.
Gather automation requirements and translate them into technical solutions.
Provide user training and tool support.

Krav

Experience with Automation tools such as UiPath, Power Automate, Automation Anywhere, Ansible.
Experience with ITSM tools like ServiceNow, Remedy.
Experience with Monitoring tools such as Splunk, Dynatrace, SolarWinds, Grafana.
Experience with DevOps tools like Azure DevOps, Jenkins, GitHub.
Experience with Cloud platforms such as Azure, AWS.
Proficiency in Scripting languages: PowerShell, Python, Bash, SQL.
Experience with Collaboration tools: Jira, Confluence, Teams.
Knowledge of integrating systems using APIs and web services.

Önskade kvalifikationer

General industry responsibility; not sourced from enterprise data.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Förmåner

Opportunity to supercharge your potential, career, and spark.
Work at a place that puts its people first.
Join a global technology company with over 230,000 employees across 60 countries.
Deliver industry-leading capabilities in digital, engineering, cloud, and AI.

Färdigheter

UiPathPower AutomateAutomation AnywhereAnsibleServiceNowRemedySplunkDynatraceSolarWindsGrafanaAzure DevOpsJenkinsGitHubAzureAWSPowerShellPythonBashSQLJiraConfluenceTeamsAPIsWeb Services

#Monitoring Tools#Event Monitoring#Automation#Tool Administration#Process Improvement#Reporting#Integration#Incident Management#Problem Management#Testing#Quality Assurance#Documentation#Governance#Stakeholder Collaboration#ITSM#DevOps#Cloud

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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