The Job

Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Systemteknik · Mjukvaruutveckling

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I korthet

The Support Administrator for Microsoft VDI Solution/RDSH is responsible for resolving customer tickets, providing on-call support, and conducting root cause analyses to improve service quality and customer satisfaction. This role requires proficiency in Microsoft VDI, RDSH, Windows Operating Systems, and Touch Services, with strong problem-solving and communication skills.

Ansvarsområden

  • Provide technical support for Microsoft VDI Solution and RDSH by independently resolving tickets and ensuring adherence to agreed SLAs for ticket volume and response time.
  • Conduct root cause analysis of escalated issues in virtual desktop environments, implementing solutions to prevent recurrence and improve system reliability.
  • Update and manage knowledge base articles to facilitate continuous improvement and streamline support processes.
  • Deliver training and coaching to new team members and analysts, enhancing team capabilities and operational efficiency.
  • Ensure high levels of customer satisfaction by achieving first call resolution and minimizing rejected resolutions and reopened cases, contributing to overall CSAT metrics.

Krav

  • Proficient in Microsoft VDI Solution and RDSH technologies.
  • Solid understanding of Windows Operating Systems and Touch Services.
  • Familiarity with Video and Telepresence Technologies.
  • Strong problem-solving skills and analytical abilities to conduct root cause analysis.
  • Excellent communication and interpersonal skills to support and train team members.

Önskade kvalifikationer

  • Microsoft Certified: Modern Desktop Administrator Associate (Optional but valuable).
  • ITIL Foundation Certification (Optional but valuable).
#Microsoft#Windows#RDS#VDI#Support#Administrator
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Kvalifikation

Yrkeshögskola

Sökande

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