Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · Software Engineering
In short
The Support Administrator for Microsoft VDI Solution/RDSH is responsible for resolving customer tickets, providing on-call support, and conducting root cause analyses to improve service quality and customer satisfaction. This role requires proficiency in Microsoft VDI, RDSH, Windows Operating Systems, and Touch Services, with strong problem-solving and communication skills.
Responsibilities
- Provide technical support for Microsoft VDI Solution and RDSH by independently resolving tickets and ensuring adherence to agreed SLAs for ticket volume and response time.
- Conduct root cause analysis of escalated issues in virtual desktop environments, implementing solutions to prevent recurrence and improve system reliability.
- Update and manage knowledge base articles to facilitate continuous improvement and streamline support processes.
- Deliver training and coaching to new team members and analysts, enhancing team capabilities and operational efficiency.
- Ensure high levels of customer satisfaction by achieving first call resolution and minimizing rejected resolutions and reopened cases, contributing to overall CSAT metrics.
Requirements
- Proficient in Microsoft VDI Solution and RDSH technologies.
- Solid understanding of Windows Operating Systems and Touch Services.
- Familiarity with Video and Telepresence Technologies.
- Strong problem-solving skills and analytical abilities to conduct root cause analysis.
- Excellent communication and interpersonal skills to support and train team members.
Desired Qualifications
- Microsoft Certified: Modern Desktop Administrator Associate (Optional but valuable).
- ITIL Foundation Certification (Optional but valuable).
#Microsoft#Windows#RDS#VDI#Support#Administrator
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Diploma
Applicants
Be an early applicant