Administrator - Microsoft Windows, Microsoft Servers RDS, Touch Services

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · DevOps · Mjukvaruutveckling

I korthet

The Sr Administrator for Support & Operations in Noida, Uttar Pradesh, plays a critical role in delivering advanced technical support for Microsoft VDI and RDS solutions. The position focuses on troubleshooting complex issues, conducting root cause analyses, and implementing solutions to enhance system reliability and customer satisfaction.

Ansvarsområden

Provide advanced technical support for Microsoft VDI solutions and RDSH, diagnosing and resolving complex incidents to ensure service restoration.
Conduct thorough root cause analyses of escalated incidents and implement solutions to mitigate technical and security issues.
Update and manage the knowledge base, deliver training sessions for new team members, and coach analysts.
Collaborate with other support teams to address complex tickets, ensuring seamless operations and timely incident resolution.
Achieve first call resolution, minimize rejected resolutions and reopened cases, and proactively address security threats.

Krav

Advanced proficiency in Microsoft VDI solutions and RDSH.
Strong understanding of Windows operating systems and Touch Services.
Familiarity with video and telepresence technologies.
Excellent problem-solving skills and analytical thinking.
Ability to communicate effectively with technical and non-technical stakeholders.

Önskade kvalifikationer

Microsoft Certified: Azure Administrator Associate (Optional but valuable).
ITIL Foundation Certification (Optional but valuable).

Förmåner

Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Global technology company with over 223,000 people across 60 countries.

Färdigheter

Microsoft VDIRDSWindows ServerTouch ServicesMicrosoft AzureITIL

#Microsoft Windows#Microsoft Servers#RDS#Touch Services#VDI#RDSH#Technical Support#Root Cause Analysis#Knowledge Base#Training#ITIL#Azure

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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