The Job

Administrator - Desk Side Services, AMT Asset Management Software

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

Provide first-level support for macOS devices, resolving hardware, OS, and application issues. Responsibilities include troubleshooting, managing tickets in ITSM tools, and ensuring SLA adherence. Requires 3+ years of experience in IT Service Desk/End-User Support with macOS exposure preferred.

Ansvarsområden

  • Deliver L1 support via phone, chat, and remote tools.
  • Troubleshoot macOS login, applications, email, and collaboration tools.
  • Support basic device configuration, password resets, and software installations.
  • Perform initial hardware diagnostics and guide users.
  • Handle access requests (IAM) and escalate complex issues to L2/L3.
  • Manage tickets in ITSM tools (ServiceNow) with proper prioritization.
  • Ensure clear communication, documentation, and SLA adherence.
  • Follow and contribute to Knowledge Base (KB) and process improvements.

Krav

  • Basic knowledge of macOS, Apple ID, device profiles.
  • Familiarity with enterprise apps and network basics (Wi-Fi, VPN).
  • 3+ years in IT Service Desk / End-User Support.
  • Strong customer focus and communication skills.
  • Ability to handle issues professionally under pressure.
  • Process-driven and quick learner.

Önskade kvalifikationer

  • Exposure to remote support tools / ITSM platforms (preferred).
  • macOS exposure preferred.
  • ITIL / Apple support certification (good to have).

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT Support#Desktop Support#macOS#Noida
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Noida, India

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