The Job

Administrator - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · IT Infrastructure & Security · IT Support

Join for updates

In short

Provide first-level support for macOS devices, resolving hardware, OS, and application issues. Responsibilities include troubleshooting, managing tickets in ITSM tools, and ensuring SLA adherence. Requires 3+ years of experience in IT Service Desk/End-User Support with macOS exposure preferred.

Responsibilities

  • Deliver L1 support via phone, chat, and remote tools.
  • Troubleshoot macOS login, applications, email, and collaboration tools.
  • Support basic device configuration, password resets, and software installations.
  • Perform initial hardware diagnostics and guide users.
  • Handle access requests (IAM) and escalate complex issues to L2/L3.
  • Manage tickets in ITSM tools (ServiceNow) with proper prioritization.
  • Ensure clear communication, documentation, and SLA adherence.
  • Follow and contribute to Knowledge Base (KB) and process improvements.

Requirements

  • Basic knowledge of macOS, Apple ID, device profiles.
  • Familiarity with enterprise apps and network basics (Wi-Fi, VPN).
  • 3+ years in IT Service Desk / End-User Support.
  • Strong customer focus and communication skills.
  • Ability to handle issues professionally under pressure.
  • Process-driven and quick learner.

Desired Qualifications

  • Exposure to remote support tools / ITSM platforms (preferred).
  • macOS exposure preferred.
  • ITIL / Apple support certification (good to have).

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT Support#Desktop Support#macOS#Noida
HCLTech Logo

Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Applicants

Be an early applicant