The Job

Account Manager, Value Added Services

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

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I korthet

Amazon India's Value Added Services team is looking for an Account Manager to manage the day-to-day fulfillment and loss for the Exchange & Buyback program. This role involves working with last-mile operations, delivery partners, and internal stakeholders to ensure efficient reverse pickup, minimize losses, and improve network performance.

Ansvarsområden

  • Own end-to-end reverse pickup execution for Exchange and Buyback orders.
  • Monitor and drive key operational metrics like DSR, CPU, and reschedule rates.
  • Conduct performance reviews and implement corrective actions for outlier stations.
  • Track and reduce operational losses such as missing units and damaged devices.
  • Perform root cause analysis and implement loss-prevention SOPs.
  • Work with DSP partners on performance improvement and SLA adherence.
  • Build weekly and monthly dashboards and prepare deep-dive documents.
  • Implement process improvements to reduce contacts and losses.
  • Support new program launches and create reusable playbooks and SOPs.

Krav

  • Bachelor's degree, or experience in Engineering, Operations, Business Administration, or a related field.
  • 2+ years of supply chain management experience (logistics, inventory turn management, forecasting, operations).
  • Experience with data and analysis tools including Microsoft Excel and SQL.
  • Experience working and communicating with multiple stakeholders and cross-functional teams.
  • Experience effectively communicating complex concepts through written and verbal communication.

Önskade kvalifikationer

  • Experience in logistics or an operational role.
  • 2+ years of maintenance or engineering experience, or experience in Logistics, Distribution or Fulfillment processes.
  • Experience in data analytics or automation.
  • Experience in program or project management including the delivery of cross-functional projects.
  • Experience working in a fast-paced and ambiguous environment.
  • Experience in Amazon RME, fulfillment operations, or automation deployment environments.
  • 5+ years of root cause analysis and process design experience.
  • 3+ years of consumer electronics lab environments experience.

Förmåner

  • Inclusive culture that empowers Amazonians.
  • Workplace accommodation and adjustment support for individuals with disabilities.
#Account Management#Value Added Services#Fulfillment#Loss Management#Exchange Program#Buyback Program#Reverse Pickup#Operations#Last-Mile Delivery#Delivery Service Partners#Stakeholder Management#Analytics#Process Improvement
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Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen

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