Account Manager, Value Added Services
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Amazon India's Value Added Services team is looking for an Account Manager to manage the day-to-day fulfillment and loss for the Exchange & Buyback program. This role involves working with last-mile operations, delivery partners, and internal stakeholders to ensure efficient reverse pickup, minimize losses, and improve network performance.
Responsibilities
- Own end-to-end reverse pickup execution for Exchange and Buyback orders.
- Monitor and drive key operational metrics like DSR, CPU, and reschedule rates.
- Conduct performance reviews and implement corrective actions for outlier stations.
- Track and reduce operational losses such as missing units and damaged devices.
- Perform root cause analysis and implement loss-prevention SOPs.
- Work with DSP partners on performance improvement and SLA adherence.
- Build weekly and monthly dashboards and prepare deep-dive documents.
- Implement process improvements to reduce contacts and losses.
- Support new program launches and create reusable playbooks and SOPs.
Requirements
- Bachelor's degree, or experience in Engineering, Operations, Business Administration, or a related field.
- 2+ years of supply chain management experience (logistics, inventory turn management, forecasting, operations).
- Experience with data and analysis tools including Microsoft Excel and SQL.
- Experience working and communicating with multiple stakeholders and cross-functional teams.
- Experience effectively communicating complex concepts through written and verbal communication.
Desired Qualifications
- Experience in logistics or an operational role.
- 2+ years of maintenance or engineering experience, or experience in Logistics, Distribution or Fulfillment processes.
- Experience in data analytics or automation.
- Experience in program or project management including the delivery of cross-functional projects.
- Experience working in a fast-paced and ambiguous environment.
- Experience in Amazon RME, fulfillment operations, or automation deployment environments.
- 5+ years of root cause analysis and process design experience.
- 3+ years of consumer electronics lab environments experience.
Benefits
- Inclusive culture that empowers Amazonians.
- Workplace accommodation and adjustment support for individuals with disabilities.
#Account Management#Value Added Services#Fulfillment#Loss Management#Exchange Program#Buyback Program#Reverse Pickup#Operations#Last-Mile Delivery#Delivery Service Partners#Stakeholder Management#Analytics#Process Improvement
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
Be an early applicant