The Job

销售员工（普通产品）

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

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I korthet

This is a full-time remote Sales Employee position at IKEA in Wuxi, China. The role focuses on providing excellent customer service through various remote channels, driving sales with a strong understanding of IKEA's values and products, and contributing to sustainable growth. The ideal candidate will have strong business acumen, excellent sales skills, and a passion for customer interaction.

Ansvarsområden

  • Provide quality customer service in all remote channels, including live video calls, to ensure an excellent customer experience and build trust in the IKEA brand.
  • Offer home furnishing solutions, demonstrating business ideas and excellent sales skills to maximize sales during each customer interaction.
  • Utilize remote proactive selling techniques to drive growth and maintain long-term profitability.
  • Guide sales and customer service, balancing customer needs with business objectives.
  • Contribute to the development and achievement of personal goals, ensuring alignment with company, functional, and team objectives.
  • Actively learn about IKEA's product range and services to stay updated on commercial priorities and activities, maintaining sales guidance capabilities.
  • Provide feedback on data improvement needs to ensure all employees have the necessary knowledge to meet customer needs.
  • Put IKEA's social and environmental commitments into practice to promote sustainability.
  • Gather relevant customer insights to help other Ingka departments improve the customer experience.

Krav

  • In-depth knowledge of IKEA's corporate image, core values, and vision for creating a better everyday life for the many people.
  • Professional knowledge of IKEA products and services, and basic knowledge of home design.
  • Deep understanding of remote customer behaviors and interactions across various channels.
  • Understanding of how to measure individual performance and its role in achieving business goals.
  • Familiarity with IKEA's brand image, communication tone, and channel-specific communication requirements.
  • Familiarity with IKEA sales techniques and sales guidance.
  • Understanding of relevant sales and service processes.
  • Basic awareness of relevant Ingka systems and tools.
  • Proficient data/computer skills.
  • Strong business mindset, able to guide sales in a polite, friendly, and trustworthy manner.
  • Ability to collaborate with others, willing to share knowledge and insights.
  • Excellent sales skills, with the ability to adapt communication to the channel.
  • Ability to multitask using modern tools and systems in a dynamic retail environment.
  • Ability to communicate accurately, confidently, and clearly in the local language across channels.

Önskade kvalifikationer

  • Driven by practicing and sharing IKEA's corporate culture and values.
  • Passionate about customer reception.
  • Passionate about sales and achieving goals.
  • Passionate about achieving common team goals through unity.
  • Willing to use remote interaction technology and work in a fast-paced, future-oriented remote environment.
  • Enthusiastic about learning and eager for continuous development.

Förmåner

  • Be part of IKEA's new omnichannel retail system, RCMP, driving sustainable and rapid growth.
  • Support and drive results for customers wishing to connect remotely with IKEA employees.
  • Contribute to a simple, special, and seamless communication experience.
#sales#customer service#remote#retail#ecommerce
IKEA Logo

Företag

IKEA

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Junior

Platser

Wuxi, China

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