销售员工（普通产品）
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
This is a full-time remote Sales Employee position at IKEA in Wuxi, China. The role focuses on providing excellent customer service through various remote channels, driving sales with a strong understanding of IKEA's values and products, and contributing to sustainable growth. The ideal candidate will have strong business acumen, excellent sales skills, and a passion for customer interaction.
Responsibilities
- Provide quality customer service in all remote channels, including live video calls, to ensure an excellent customer experience and build trust in the IKEA brand.
- Offer home furnishing solutions, demonstrating business ideas and excellent sales skills to maximize sales during each customer interaction.
- Utilize remote proactive selling techniques to drive growth and maintain long-term profitability.
- Guide sales and customer service, balancing customer needs with business objectives.
- Contribute to the development and achievement of personal goals, ensuring alignment with company, functional, and team objectives.
- Actively learn about IKEA's product range and services to stay updated on commercial priorities and activities, maintaining sales guidance capabilities.
- Provide feedback on data improvement needs to ensure all employees have the necessary knowledge to meet customer needs.
- Put IKEA's social and environmental commitments into practice to promote sustainability.
- Gather relevant customer insights to help other Ingka departments improve the customer experience.
Requirements
- In-depth knowledge of IKEA's corporate image, core values, and vision for creating a better everyday life for the many people.
- Professional knowledge of IKEA products and services, and basic knowledge of home design.
- Deep understanding of remote customer behaviors and interactions across various channels.
- Understanding of how to measure individual performance and its role in achieving business goals.
- Familiarity with IKEA's brand image, communication tone, and channel-specific communication requirements.
- Familiarity with IKEA sales techniques and sales guidance.
- Understanding of relevant sales and service processes.
- Basic awareness of relevant Ingka systems and tools.
- Proficient data/computer skills.
- Strong business mindset, able to guide sales in a polite, friendly, and trustworthy manner.
- Ability to collaborate with others, willing to share knowledge and insights.
- Excellent sales skills, with the ability to adapt communication to the channel.
- Ability to multitask using modern tools and systems in a dynamic retail environment.
- Ability to communicate accurately, confidently, and clearly in the local language across channels.
Desired Qualifications
- Driven by practicing and sharing IKEA's corporate culture and values.
- Passionate about customer reception.
- Passionate about sales and achieving goals.
- Passionate about achieving common team goals through unity.
- Willing to use remote interaction technology and work in a fast-paced, future-oriented remote environment.
- Enthusiastic about learning and eager for continuous development.
Benefits
- Be part of IKEA's new omnichannel retail system, RCMP, driving sustainable and rapid growth.
- Support and drive results for customers wishing to connect remotely with IKEA employees.
- Contribute to a simple, special, and seamless communication experience.
#sales#customer service#remote#retail#ecommerce
Company
IKEA
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Entry
Locations
Wuxi, China
Applicants
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