Transportation Specialist I, ROC
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Join Amazon's Relay Operation Centre (ROC) as a Transportation Specialist. This role involves facilitating information flow, resolving transportation exceptions, and supporting Inbound and Outbound operations. The position requires strong analytical and communication skills, with a Bachelor's degree and experience with SQL and Excel. The role operates on rotational shifts to support 24/7 operations.
Responsibilities
- Facilitate flow of information between stakeholders (Carriers, Hubs, Warehouses) and resolve issues impacting customer experience.
- Support Inbound (IB) Operations ensuring timely freight pick-up and delivery.
- Support Outbound (OB) Operations ensuring timely delivery of customer orders.
- Address potential issues such as appointment bookings, reschedules, in-transit disruptions, and weather impacts.
- Perform tasks such as load scheduling, load cancelations, network capacity management, and coordinating with external transportation organizations.
- Manage remote gate-houses, equipment availability, and equipment maintenance.
- Provide timely resolution to issues by researching internal tools and making real-time decisions.
- Communicate with external customers (Carriers, Vendors, Shippers, Drivers) and internal customers (Amazon sites, business teams).
- Maintain high standards of quality and productivity.
- Systemically escalate problems to the relevant owners and teams and follow through to closure.
- Work within various time constraints to meet critical business needs.
- Support NA and EU regions across rotational shifts (24/7, 365 days).
Requirements
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
- Experience with SQL.
- 0-5 years of experience in customer support/operations support.
- Basic understanding of Logistics.
- Clear written and oral communication skills.
- Ability to analyze data and effectively communicate resolutions.
- Ability to ideate process improvements and drive them to conclusion.
- Proficiency with Amazon Internal tools, MS Outlook, Word and Excel.
Desired Qualifications
- Experience with Excel.
Benefits
- Best learning opportunities and work experience in transportation execution, supply chain and operations management.
- Opportunity to start/restart/advance career and progress to leadership roles at Amazon.
- Support for externalization of ROC capabilities to external shippers and vendors.
- Network monitoring and analysis of network data.
- Direct impact on the smooth functioning of Amazon's transportation network.
- Reasonable accommodations for employees with special circumstances regarding shift requirements.
#transportation#supply chain#operations management#logistics
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Hyderabad, India
Qualification
Bachelor
Applicants
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