Track Lead (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering

In short

HCLTech is seeking a Track Lead for Support & Operations in Chennai, India. This role involves administering and supporting enterprise print services across multi-vendor environments, focusing on solutions like Canon uniFLOW and PrinterLogic. Responsibilities include managing Windows print infrastructure, troubleshooting issues, and enforcing security policies.

Responsibilities

Administer and support enterprise print services across multi-vendor environments (HP, Canon, Xerox, Ricoh).
Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.
Deploy and manage PrinterLogic for serverless print queue and driver management.
Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).
Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).
Implement secure print release, follow-me printing, and user authentication (AD / Azure AD).
Monitor printer fleet health, consumables, usage, and availability using SNMP-based tools.
Support print-related incidents and service requests (L2 / L3) in line with SLAs.
Troubleshoot print, scan, and workflow issues across network, device, and application layers.
Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.
Support rollouts, migrations, and upgrades of print management solutions and devices.
Coordinate with OEM vendors and managed service providers for escalations and maintenance.
Enforce print security, audit, and cost-control policies across the environment.
Maintain operational documentation, SOPs, and print service knowledge articles.
Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Requirements

Experience administering and supporting enterprise print services across multi-vendor environments (HP, Canon, Xerox, Ricoh).
Proficiency in configuring, managing, and supporting Canon uniFLOW / uniFLOW Online.
Experience deploying and managing PrinterLogic.
Familiarity with OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).
Skill in configuring and maintaining Windows print infrastructure (queues, drivers, ports, policies).
Experience implementing secure print release, follow-me printing, and user authentication (AD / Azure AD).
Ability to monitor printer fleet health, consumables, usage, and availability using SNMP-based tools.
Experience supporting print-related incidents and service requests (L2 / L3) in line with SLAs.
Proficiency in troubleshooting print, scan, and workflow issues.
Experience generating print usage, cost, and compliance reports.
Experience supporting rollouts, migrations, and upgrades of print management solutions and devices.
Ability to coordinate with OEM vendors and managed service providers.
Knowledge of print security, audit, and cost-control policies.
Experience maintaining operational documentation, SOPs, and knowledge articles.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at HCLTech.
HCLTech places its people first.
Global technology company with a broad portfolio of technology services and products.
Work with clients across all major verticals.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

Canon uniFLOWPrinterLogicHP Web JetadminCanon iWEMCXerox CentreWareRicoh Device ManagerWindowsActive DirectoryAzure ADSNMP

#print services#support#operations#IT infrastructure#Windows#Canon uniFLOW#PrinterLogic

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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