Track Lead - F5, Infoblox IPAM

Technology, Data & Digital · IT Infrastructure & Security · Network Administration

In short

Provide L3 operational support for enterprise IPAM, DNS, and DHCP (DDI) infrastructure, managing IP address spaces and ensuring data consistency. Troubleshoot network issues, perform upgrades, and coordinate with various teams for complex product-level issues. This role also involves developing documentation and participating in on-call support.

Responsibilities

Provide L3 operational support for enterprise IPAM, DNS, and DHCP (DDI) infrastructure.
Manage IPv4/IPv6 address spaces, subnets, network allocations, and IP reservations.
Perform subnet creation, modification, allocation, reclamation, and utilization management.
Configure and troubleshoot DNS zones, records, forwarders, delegation, and name-resolution issues.
Manage and troubleshoot DHCP scopes, reservations, options, leases, and IP allocation issues.
Troubleshoot duplicate IPs, IP conflicts, incorrect subnet assignments, DHCP failures, and DNS resolution issues.
Perform advanced troubleshooting of connectivity issues involving IP addressing, subnetting, routing, DNS, and DHCP.
Maintain accurate IPAM data and ensure consistency between network infrastructure and IPAM records.
Support IP allocation requirements for servers, network devices, applications, cloud environments, and infrastructure projects.
Perform bulk IPAM updates and data reconciliation activities.
Support IPAM/DDI platform upgrades, patches, migrations, backup, restore, and disaster recovery activities.
Monitor DDI platform availability, health, capacity, and performance.
Handle critical P1/P2 incidents and participate in major incident troubleshooting.
Perform Root Cause Analysis (RCA) for recurring IPAM, DNS, and DHCP issues.
Execute complex changes and perform pre/post-change validation.
Coordinate with Network, Firewall/Security, Server, Cloud, Application, and Data Center teams.
Engage OEM/vendor support for complex product-level issues.
Provide technical guidance and escalation support to L1/L2 teams.
Develop and maintain SOPs, runbooks, technical documentation, and knowledge articles.
Participate in 24x7/on-call support as required.

Requirements

Expertise in F5 and Infoblox IPAM.
L3 operational support for enterprise IPAM, DNS, and DHCP (DDI) infrastructure.
Management of IPv4/IPv6 address spaces, subnets, network allocations, and IP reservations.
Proficiency in subnet creation, modification, allocation, reclamation, and utilization management.
Configuration and troubleshooting of DNS zones, records, forwarders, delegation, and name-resolution issues.
Management and troubleshooting of DHCP scopes, reservations, options, leases, and IP allocation issues.
Ability to troubleshoot duplicate IPs, IP conflicts, incorrect subnet assignments, DHCP failures, and DNS resolution issues.
Advanced troubleshooting of connectivity issues involving IP addressing, subnetting, routing, DNS, and DHCP.
Maintaining accurate IPAM data and ensuring consistency between network infrastructure and IPAM records.
Support for IP allocation requirements for servers, network devices, applications, cloud environments, and infrastructure projects.
Execution of bulk IPAM updates and data reconciliation activities.
Support for IPAM/DDI platform upgrades, patches, migrations, backup, restore, and disaster recovery activities.
Monitoring of DDI platform availability, health, capacity, and performance.
Handling critical P1/P2 incidents and participation in major incident troubleshooting.
Performing Root Cause Analysis (RCA) for recurring IPAM, DNS, and DHCP issues.
Execution of complex changes and performing pre/post-change validation.
Coordination with Network, Firewall/Security, Server, Cloud, Application, and Data Center teams.
Engagement with OEM/vendor support for complex product-level issues.
Providing technical guidance and escalation support to L1/L2 teams.
Development and maintenance of SOPs, runbooks, technical documentation, and knowledge articles.
Participation in 24x7/on-call support as required.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 223,000 people across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud and AI.
Broad portfolio of technology services and products.
Work with clients across all major verticals.
Industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

F5InfobloxIPAMDDIDNSDHCPIPv4IPv6RCA

#IPAM#DNS#DHCP#DDI#F5#Infoblox#L3 Support#Noida

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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