Technical Solution Engineer

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

In short

Ericsson is seeking a Technical Solution Engineer in Noida, India, to manage and troubleshoot large-scale data center infrastructure. Responsibilities include resolving customer service requests, performing software upgrades, and identifying product improvements. The role requires experience in data center management, hardware troubleshooting, virtualization, Linux administration, networking, and familiarity with scripting languages.

Responsibilities

Investigate, troubleshoot, deliver remedy & restorations and produce solutions to customer support tickets, CSRs.
Participate in software upgrades and updates.
Ensure customer satisfaction with the performance of installed systems.
Provide regular progress updates in the support system for each assigned support issue.
Gather data and information about specific reported problems through contact with external customers and internal support functions.
Actively engage in communication with other engineers for knowledge sharing.
Escalate support tickets to next level of competence units if CSR cannot be answered/solved within the time limit.
Evaluate answers and solutions received from higher competence units.
Identify possible improvements to the products and document them in Requirement Specifications.
Register new known solutions and update existing ones.
Provide Suggestions in developing Operation & Maintenance instructions.
Isolate product faults and raise them to Product Design, support design unit to reproduce the fault and evaluate the final fix.
Work in shifts and Emergencies Support ROTA.
Lead and execute the implementation of new software releases on test labs.
Write documents for fault analysis/RCA along with required preventive and corrective actions.
Be available 24*7 as per support guidelines.

Requirements

Experience in Data center Management of large-scale IT infrastructure.
Hands-on experience in troubleshooting server and data-center hardware, including compute, storage, and network devices.
Experience with virtualization or container platform, such as VMware, KVM, Kubernetes, or OpenShift.
Working knowledge of Linux system administration, including logs, services, filesystems, permissions, and basic performance troubleshooting.
Strong networking fundamentals, including TCP/IP, Ethernet, VLANs, Switching, Routing, and Firewall concepts and application on production environment.
Able to trace end-to-end packet flows and isolate Layer 2/Layer 3 issues using a structured troubleshooting approach.
Hands-on experience on any of the Extreme/Juniper/Arista/Cisco Switches & Routers.
Familiarity with Storage technologies and troubleshooting, such as SAN/NAS, RAID, multipathing, or persistent volumes.
Knowledge of infrastructure security practices, including access control, certificates, patching, and system hardening.

Desired Qualifications

Knowledge on scripting languages (Python, Shell, Perl etc) is preferable.

Benefits

Outstanding opportunity to use skills and imagination to push the boundaries of what's possible.
Challenged, but not alone; joining a team of diverse innovators.
Chance to build solutions never seen before to some of the world’s toughest problems.
Encouraging a diverse and inclusive organization is core to our values.
Championing diversity and inclusion in everything we do.
Collaborating with people with different experiences drives innovation.
Encouragement to apply from all backgrounds and realize full potential as part of the Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer.

Skills

VMwareKVMKubernetesOpenShiftLinuxTCP/IPEthernetVLANsSwitchingRoutingFirewallExtreme SwitchesJuniper SwitchesArista SwitchesCisco SwitchesExtreme RoutersJuniper RoutersArista RoutersCisco RoutersPythonShell scriptingPerlSANNASRAIDmultipathingpersistent volumes

#Data Center#IT Infrastructure#Hardware Management#Customer Service#Troubleshooting#Software Upgrades#Ticket Handling#System Support#Problem Solving#Knowledge Sharing#Escalation#Product Improvement#Requirement Specification#RCA#Shifts#Emergencies#Test Labs#Virtualization#Containerization#Linux Administration#Networking#Scripting#Storage Technologies#Infrastructure Security

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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