Technical Authority Expert
Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps · Systems Engineering
In short
Enterprise Applications team seeks a Technical Authority Expert to manage and support critical enterprise systems in a 24x7 production environment. The role involves monitoring, troubleshooting, deployments, and ensuring high availability and SLA compliance, with a focus on application stacks hosted on Red Hat OpenShift.
Responsibilities
- Monitoring of the production system & ensuring its performance and stability
- Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
- Trouble Tickets resolution – Resolve day to day customer issues
- Coordination with IT/network teams to resolve any operational or functional issues
- Responsible for answering adhoc requests from various teams
- Analyse the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
- Deploy CRs on production environments and ensure smooth system performance
- Follow ITIL processes and exhibit expertise in Incident, Problem and change management
- Ensure SLA compliance for application and trouble tickets
- Proactive competence development of self in new solution areas & certifications
- Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
Requirements
- Good understanding of Webservices (SOAP, REST), Content management system for websites / portals.
- Hands on with React, NodeJS, GraphQL, Advanced Java
- Hands on experience and very good knowledge of supporting application stacks hosted on Red Hat Openshift (Containerized stack)
- Log analysis using Splunk / ELK (Kibana)
Desired Qualifications
- Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway
- Knowledge of deployment and maintenance of web-based applications
- Strong knowledge of Linux command-line environment
- Experience in web application development and support
- Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring
- Strong learning and time management skills
- Team player capable of working independently
Benefits
- Willing to work in 24*7 environment
- Good communication skills
#Enterprise Applications#24x7 Production Environment#Monitoring#Troubleshooting#Deployments#High Availability#Performance#SLA Compliance#Application Stacks#Red Hat Openshift#Containerized Stack#Log Analysis#Splunk#ELK#Kibana#ITIL#Incident Management#Problem Management#Change Management#Webservices#SOAP#REST#Content Management System#React#NodeJS#GraphQL#Advanced Java#Linux#Telecom Domain#Billing Systems#EAI#Messaging Platforms#Payment Gateway#Web-based Applications#J2EE#EJB#Servlets#Design Patterns#Spring
Company
Ericsson
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant