Support Engineer III, Chronicle
Technology, Data & Digital · Software & Web Development · Software Engineering · Data Engineering
In short
This Support Engineer III role on the Chronicle team at Amazon focuses on providing support for incoming tickets, troubleshooting complex systems, and developing tools to aid operations. The position involves working with petabytes of data, ensuring data quality and lineage, and supporting ETL products within a full-stack team environment.
Responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more ETL products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill sets
Requirements
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
Desired Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers
- Support for workplace accommodation or adjustment during the application and hiring process
#support#engineering#software development#troubleshooting#operations#maintenance#deployment#ETL#data quality#data cataloging#data lineage#AWS#PrestoDB
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Chennai, India
Applicants
Be an early applicant