Sr Tower Lead (Support & Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps

In short

Seeking a senior Workplace Engineering Tower Lead (E5) to define strategy, transform services, and ensure operational excellence for Client Lifecycle Management, Application Packaging, Enterprise Mobility Management, Imaging Solutions, and Workplace Virtualization. This role involves modernizing workplace services, enhancing digital employee experience, and leading global teams to achieve strategic objectives.

Responsibilities

Define Workplace Engineering strategy, roadmap, governance, and operating model.
Lead end-to-end delivery of CLM, Packaging, Mobility, Imaging, and Virtualization services.
Drive workplace modernization, cloud adoption, automation, and AI-led transformation initiatives.
Ensure SLA, KPI, CSAT, security, and compliance objectives are achieved.
Manage customer relationships, executive reviews, escalations, and service governance.
Lead large global engineering and operations teams.
Drive innovation, continuous improvement, cost optimization, and operational efficiency.
Support solutioning, transitions, business growth, and strategic customer initiatives.

Requirements

15+ years in Workplace Engineering / EUC.
Proven experience leading multiple Workplace Engineering towers globally.
Strong background in Digital Workplace Transformation and Service Delivery Management.
Expertise in Client Lifecycle Management (Endpoint Lifecycle Management, Device Refresh & Asset Governance, Endpoint Analytics & Proactive Remediation).
Expertise in Application Packaging (MSI, MST, MSIX, IntuneWin, InstallShield, AdminStudio, SCCM/MECM Application Deployment).
Expertise in Enterprise Mobility Management (Microsoft Intune, Microsoft Endpoint Manager, MDM/MAM, Entra ID & Conditional Access).
Expertise in Imaging Solutions (MECM / SCCM, MDT, Windows Autopilot, Windows 10/11 Deployment).
Expertise in Workplace Virtualization (Citrix Virtual Apps & Desktops, Azure Virtual Desktop (AVD), Windows 365, VMware Horizon, FSLogix).
Proficiency in Automation & Reporting tools (PowerShell, Power BI, Azure Automation, ServiceNow).
Strong Leadership Competencies: Strategic Leadership, Service Delivery Management, Stakeholder & Customer Management, Digital Workplace Transformation, Program Governance, Risk & Compliance Management, Team Building & Talent Development, Financial & Vendor Management.

Desired Qualifications

ITIL, Microsoft Endpoint, Azure, Citrix, VMware, or PMP certifications preferred.

Benefits

Supercharge your potential at HCLTech.
Find your career.
Find your spark.
A place that puts its people first.
Work for a global technology company with over 230,000 people across 60 countries.
Deliver industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

Client Lifecycle ManagementEndpoint Lifecycle ManagementDevice Refresh & Asset GovernanceEndpoint Analytics & Proactive RemediationApplication PackagingMSIMSTMSIXIntuneWinInstallShieldAdminStudioSCCM/MECM Application DeploymentEnterprise Mobility ManagementMicrosoft IntuneMicrosoft Endpoint ManagerMDM/MAMEntra IDConditional AccessImaging SolutionsMECM / SCCMMDTWindows AutopilotWindows 10/11 DeploymentWorkplace VirtualizationCitrix Virtual Apps & DesktopsAzure Virtual Desktop (AVD)Windows 365VMware HorizonFSLogixPowerShellPower BIAzure AutomationServiceNowEndpoint AnalyticsStrategic LeadershipService Delivery ManagementStakeholder & Customer ManagementDigital Workplace TransformationProgram GovernanceRisk & Compliance ManagementTeam Building & Talent DevelopmentFinancial & Vendor Management

#Workplace Engineering#Support#Operations#Client Lifecycle Management#Application Packaging#Enterprise Mobility Management#Imaging Solutions#Workplace Virtualization#Automation#PowerShell#Power BI#Azure#ServiceNow#ITIL#Microsoft Intune#Citrix#VMware#PMP#Leadership

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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