Sr Technical Lead (Support & Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

L2 Active Directory Engineer responsible for supporting and administering enterprise Identity and Access Management (IAM) services, Active Directory, Microsoft Entra ID (Azure AD), user provisioning, and directory infrastructure. The role serves as an escalation point for identity-related incidents and ensures compliance with security standards.

Responsibilities

Administer and support Microsoft Active Directory infrastructure, including user, group, computer, and OU management.
Manage user lifecycle (Joiner, Mover, Leaver processes) and create/maintain Group Policies (GPOs).
Monitor Active Directory replication and directory health, performing account audits and clean-up activities.
Manage Microsoft Entra ID tenant administration, support identity synchronization, and administer Conditional Access Policies.
Troubleshoot authentication, synchronization, and directory-related issues, including SSPR support.
Provide L2 support for directory and identity-related incidents, resolving user access issues escalated from Service Desk.
Perform root cause analysis for recurring IAM incidents and coordinate with other teams for issue resolution.
Support security monitoring, remediation, and compliance with audit/regulatory requirements and corporate security standards.
Develop PowerShell scripts for automation of repetitive tasks, user provisioning, and reporting processes.
Improve operational efficiency through workflow optimization and identify opportunities to enhance identity management services.
Maintain accurate documentation, SOPs, knowledge articles, runbooks, and support documentation.

Requirements

Microsoft Active Directory
Microsoft Entra ID (Azure AD)
Azure AD Connect
Group Policy Administration
LDAP & Authentication Services
DNS & DHCP Fundamentals
Identity & Access Management (IAM)
User Lifecycle Management (JML)
Microsoft Windows Server Administration
Multi-Factor Authentication (MFA)

Desired Qualifications

Incident & Service Request Management experience.
Experience coordinating with infrastructure, security, and application teams.
Support for major incident management when identity services are impacted.
Participation in access reviews and certification exercises.
Support for vulnerability remediation and security hardening activities.
Support for self-service and automation initiatives.
Production of operational and compliance reports.
Participation in governance reviews and service improvement initiatives.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at HCLTech.
A place that puts its people first.
Global technology company with over 230,000 people across 60 countries.
Industry-leading capabilities in digital, engineering, cloud, and AI.
Work with clients across Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Active DirectoryMicrosoft Entra IDAzure AD ConnectGroup Policy AdministrationLDAPAuthentication ServicesDNSDHCPIdentity & Access ManagementUser Lifecycle ManagementMicrosoft Windows Server AdministrationMulti-Factor AuthenticationPowerShell

#IT#Support#Operations#Active Directory#Microsoft Entra ID#IAM#L2 Support#Identity Management#Access Management#Authentication#Provisioning#GPO#JML#MFA#PowerShell#Automation#Compliance#Noida#Uttar Pradesh#India

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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