Sr Technical Lead (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering

In short

HCLTech is seeking a Sr Technical Lead (Support & Operations) in Noida, India. This role involves administering, troubleshooting, and optimizing Citrix DaaS, Virtual Apps & Desktops, and ADC (NetScaler) environments as the highest level of technical escalation. Responsibilities include managing complex issues, design recommendations, upgrades, migrations, and performance tuning.

Responsibilities

Manage and support Citrix DaaS environments, including Cloud services like DaaS, Cloud Connectors, Secure Private Access, Workspace, and Federated Authentication.
Administer and support Citrix Virtual Apps & Desktops (CVAD) environments, creating and managing Machine Catalogs, Delivery Groups, Policies, Published Applications, and Published Desktops.
Administer Citrix ADC appliances (VPX/MPX/SDX), configuring Load Balancing, SSL Offloading, Gateway, Content Switching, GSLB, Rewrite & Responder Policies, and WAF.
Handle L3 incidents and critical production outages, performing detailed RCA (Root Cause Analysis).
Analyze Citrix Director and Monitor data, conducting performance tuning for VDAs, StoreFront Servers, Delivery Controllers, and ADC Appliances.
Develop automation scripts using PowerShell, Citrix SDK, and other automation tools.
Create and maintain technical documentation, including operational runbooks and SOPs.

Requirements

Citrix DaaS
Citrix Virtual Apps and Desktops (CVAD)
XenApp / XenDesktop
Citrix Workspace
Citrix StoreFront
Citrix Director
Provisioning Services (PVS)
Machine Creation Services (MCS)
Citrix Profile Management (UPM)
Citrix Cloud Connectors
Citrix ADC (NetScaler)
Citrix Gateway
Load Balancing
Content Switching
SSL VPN
GSLB
App Firewall
Authentication Policies
SSL Certificates Management
Windows Server 2016/2019/2022
Active Directory
Group Policy
DNS/DHCP
IIS
PowerShell
VMware vSphere
Microsoft Hyper-V
Microsoft Azure
AWS
Citrix Director
ControlUp
eG Innovations
Splunk
SCOM
Wireshark
ProcMon

Desired Qualifications

Azure Virtual Desktop (preferred)
AWS (preferred)
WAF (preferred)

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a place that puts people first.

Skills

Citrix DaaSCitrix Virtual Apps and DesktopsCitrix ADCNetScalerCitrix CloudSecure Private AccessWorkspaceFederated AuthenticationXenAppXenDesktopDelivery GroupsPoliciesPublished ApplicationsPublished DesktopsStoreFrontLoad BalancingSSL OffloadingGatewayContent SwitchingGSLBRewrite PoliciesResponder PoliciesWAFSSL CertificatesWindows Server 2016Windows Server 2019Windows Server 2022Active DirectoryGroup PolicyDNSDHCPIISPowerShellVMware vSphereMicrosoft Hyper-VAzure Virtual DesktopMicrosoft AzureAWSCitrix DirectorControlUpeG InnovationsSplunkSCOMWiresharkProcMonProvisioning Services (PVS)Machine Creation Services (MCS)Citrix Profile Management (UPM)Citrix Cloud ConnectorsCitrix GatewaySSL VPNApp FirewallAuthentication Policies

#Citrix#DaaS#Virtual Apps#Virtual Desktops#ADC#NetScaler#Cloud#Support#Operations#Troubleshooting#Technical Lead

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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