Sr. Program Manager, SFI

Logistics, Sales & Operations · Program Management

In short

This role is for a Sr. Program Manager focused on Sales & Financial Integrity (SFI) Operations, driving continuous improvement through GenAI. The candidate will own the operational excellence roadmap, identify inefficiencies, and implement scalable solutions to improve quality, productivity, and cost efficiency, interacting with various stakeholders across the organization.

Responsibilities

Identify, prioritize, and lead operational excellence initiatives including automation, defect elimination, and process standardization.
Design and implement lean methodologies (Six Sigma, Kaizen, DMAIC) to reduce waste and improve cycle times.
Partner with technology teams to develop and deploy GEN AI automation solutions that reduce manual effort and improve accuracy.
Conduct root cause analysis on operational defects and implement corrective/preventive actions.
Serve as a liaison between operations, product, and technology teams to align improvement efforts with business objectives.
Establish and monitor key performance indicators (KPIs) for operational health, including quality rates, productivity, AHT, defect rates, and SLA adherence.
Build and maintain dashboards and reporting mechanisms to track initiative progress and ROI.
Conduct regular business reviews (WBR/MBR) to communicate performance trends, risks, and mitigation strategies.
Set expectations and establish a culture of operational excellence across the organization.
Drive adoption of new tools, processes, and workflows through structured change management.
Develop the operational excellence roadmap aligned with organizational goals and OP planning cycles.
Manage the intake, prioritization, and delivery of OpEx project requests from stakeholders.
Track and report on initiative savings, cost avoidance, and productivity improvements.

Requirements

8+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience.
Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
Knowledge of general AI tools.

Desired Qualifications

8+ years of driving process improvements experience.
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Skills

GenAIGenerative AIAutomationMachine LearningSix SigmaKaizenDMAIC

#program management#operational excellence#generative AI#automation#process improvement#defect elimination#change management#seller experience#customer experience

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