Sr Analyst

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering

In short

We are seeking a Sr Analyst to provide L1 remote desktop support in Bengaluru, Karnataka. This role involves troubleshooting and resolving assigned tickets within SLA, ensuring high customer satisfaction and maintaining system availability. The position requires adherence to quality standards and updating worklogs.

Responsibilities

Provide level 1 remote desktop support to resolve tickets via telephone/email/chat.
Diagnose and resolve hardware, software, and network issues.
Adhere to quality standards, including voice and accent monitoring, and regulatory requirements.
Ensure positive customer experience through First Call Resolution and minimum average handling time.
Maintain high login efficiency (availability).
Update worklogs and follow escalation processes for complex problems.
Engage in value-adding activities such as knowledge base updates and self-development.

Requirements

Ability to independently troubleshoot and resolve assigned tickets.
Provide L1 remote desktop support.
Adherence to agreed SLA and quality standards.
Maintain high login efficiency.
Update worklogs and follow escalation processes.
Knowledge base update and self-development.

Benefits

Supercharge your potential at HCLTech.
Find your career.
Find your spark.
Be part of a global technology company with over 223,000 employees across 60 countries.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

#IT Support#Remote Desktop Support#Help Desk#L1 Support#Troubleshooting

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website