Software Engineer II

Technology, Data & Digital · Software & Web Development · Software Engineering · Backend · Artificial Intelligence

In short

The Contact Center AI team is seeking a Software Engineer II to build the runtime for intelligent, agentic customer engagement across various channels. You will design, develop, and operate features for a highly available, enterprise-grade service integrating with Azure and other products, transforming frontier AI into dependable customer outcomes.

Responsibilities

Design, implement, and ship reliable, production-grade features across the agentic stack.
Own the quality, delivery, and support of built components.
Build agentic experiences on the Microsoft Copilot Studio (MCS) runtime, contributing to agent orchestration, planning, grounding, memory, knowledge sources, connectors, Tool Gateway, and control plane.
Contribute to real-time voice agents with low-latency, speech-to-speech experiences.
Build scalable, resilient backend services using event-driven and service mesh patterns with high-throughput APIs (REST, gRPC).
Participate in the full service lifecycle including CI/CD, Infrastructure as Code, on-call, and SLA-driven reliability.
Understand and anticipate customer needs in an evolving business and technology landscape.
Collaborate in the code, support the service, and understand software intricacies.
Partner with AI/ML, PM, and design teams, and actively participate in design and code reviews.
Champion Responsible AI by embedding fairness, safety, privacy, grounding, and reliability into all built features.

Requirements

Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Desired Qualifications

Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
OR equivalent experience.
Experience with cloud technologies (Azure preferred).
Hands-on experience with agent frameworks, LLM orchestration, RAG, tool/function calling, and prompt/grounding strategies.
Experience with or exposure to Microsoft Copilot Studio (MCS) architecture, conversational platforms, or agent runtimes.
Real-time voice or speech experience - ASR/TTS, speech-to-speech, telephony/media pipelines, or low-latency streaming.
Familiarity with CRM platforms, contact center systems, and customer data models.
Experience delivering features end to end in a production cloud service.
Excellent collaboration and communication skills.

Benefits

Access to benefits and other compensation details provided via a link.
Eligible for benefits and other compensation.

Skills

PythonC#JavaJavaScriptC++CAzuregRPCREST

#AI#cloud#software engineering#customer engagement#contact center

About Microsoft

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Company

Microsoft

Job Posted

4 days ago

Employment Type

Full Time

Work mode

Hybrid

Salary

US$102,100–202,200 · Negotiable

Experience Level

Associate

Locations

United States

Qualification

Bachelor, Master

Applicants

Be an early applicant

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