Social Media Customer Support Specialist – Italian

Retail & Consumer Services · Customer Service · Customer Support

In short

As a Social Media Customer Support Specialist for an Italian coffee brand in Barcelona, you will engage with customers on platforms like Instagram, Facebook, and Twitter, respond to inquiries, and resolve concerns professionally. This full-time, on-site role offers competitive pay, training, and career growth opportunities within an international environment.

Responsibilities

Actively engage with customers and respond to inquiries on social media platforms (Instagram, Facebook, and Twitter).
Deliver prompt and precise information about products, services, and company policies.
Handle customer concerns with professionalism, empathy, and patience.
Collaborate with internal teams to escalate and resolve more complex issues.
Maintain a positive brand image and reputation across social media channels.
Track customer feedback and report trends to management.
Stay up to date with social media trends and customer service best practices.

Requirements

Proven experience in customer service or a similar role.
Strong written communication skills with a creative and engaging approach.
Familiarity with major social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.).
Ability to think quickly, resolve issues efficiently, and maintain composure under pressure.
Excellent multitasking and time management skills.
A positive attitude, team spirit, and willingness to learn.
Fluent in Italian (C2 CEFR) and English (B2 CEFR).
Good cultural awareness.

Desired Qualifications

Previous experience in a social media or digital marketing role is a plus.
Spanish fluency is a plus.

Benefits

Competitive base salary + language bonus.
Paid training and day-to-day support.
Career growth opportunities - more than 50% of our senior positions are filled by former agents.
A supportive and collaborative work environment.
Access to the latest tools and technologies to help you succeed.
An international and inclusive environment where you feel supported and encouraged from day one.

Skills

Customer ServiceSocial MediaFacebookTwitterInstagramLinkedInCommunication

#Customer Service Representative#CSR#Italian#Social Media#Customer Support#Facebook#Twitter#Instagram#Coffee Brand

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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