SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering

In short

The Subject Matter Expert (Support & Ops) will ensure efficient resolution of escalated incidents within Red Hat Linux, Satellite, and Cluster environments. This role involves mentoring team members, validating change plans, and driving customer satisfaction through analysis and effective solutions.

Responsibilities

Ensure on-time resolution and quality compliance of escalated tickets and incidents by analyzing issues within Red Hat Linux and Red Hat Satellite environments, adhering to agreed Service Level Agreements (SLAs).
Mentor team members and administrators by preparing Standard Operating Procedures (SOPs) and maintaining effective documentation, while facilitating knowledge sharing to enhance operational efficiency.
Validate change order implementation plans and human error compliance for Red Hat Cluster setups, actively participating in capacity planning to align resources with business needs.
Drive positive customer feedback by engaging in customer meetings, understanding issues faced, and providing effective solutions leveraging Red Hat Linux and Red Hat Satellite.
Validate analyses such as Root Cause Analysis and Trend Analysis, presenting findings and performance reports to key business stakeholders to inform decision-making.

Requirements

Proficient in Red Hat Linux and Red Hat Satellite, with a solid understanding of Red Hat Cluster management.
Strong analytical skills with the ability to conduct Root Cause and Trend Analyses effectively.
Excellent communication and presentation skills to liaise with business stakeholders and facilitate knowledge sharing.
Familiarity with capacity planning and change management processes within IT operations.

Desired Qualifications

Red Hat Certified Engineer (RHCE) certification is preferred.
ITIL Foundation certification is optional but valuable.

Benefits

Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
Home to more than 230,000 people across 60 countries.
Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.

Skills

Red Hat Enterprise LinuxRed Hat SatelliteRed Hat ClusterRoot Cause AnalysisTrend AnalysisCapacity PlanningChange ManagementITIL

#Red Hat Enterprise Linux#Red Hat Satellite#Red Hat Cluster#Support#Operations#Nagpur

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website