The Job

SME - Program & Project Management

Technology, Data & Digital · Product & Design · Project Management · Software Engineering

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In short

We are seeking an experienced SME in Program & Project Management with 8-12 years of experience, focusing on Network and compute projects. The role requires strong leadership, communication, and analytical skills to manage complex programs and drive results.

Responsibilities

  • Ensure timely resolution and quality compliance of escalated incidents by analyzing ticket data and implementing corrective actions according to agreed SLAs.
  • Mentor team members and administrators while preparing Standard Operating Procedures (SOPs) and maintaining comprehensive documentation to facilitate knowledge sharing and operational efficiency.
  • Validate change order implementation plans and ensure human error compliance, actively participating in capacity planning to align resources with operational demands.
  • Engage in customer meetings to gather feedback and understand challenges, ensuring a focus on enhancing customer satisfaction through proactive communication and support.
  • Conduct root cause analyses and trend analyses, validating findings and reports to provide actionable insights for key business stakeholders to improve operational performance.

Requirements

  • 8-12 years of experience in Program/Project Management.
  • Primary skill in Network and compute Projects.
  • In-depth understanding of project terminology and methodology.
  • 2-5 years of Program management, 8-10 years of experience managing programs.
  • Good Experience in Network and compute Project management.
  • Ability to lead multi-function program team through influencing skills.
  • In-depth Risk / Issue / Change Management knowledge.
  • Developing executive level PowerPoint presentations.
  • Familiarity with SLA management and incident resolution processes.
  • Knowledge of capacity planning and change management principles.
  • Optional but valuable certifications: Project Management Professional (PMP), ITIL Foundation Certification.

Desired Qualifications

  • Excellent understanding of global cultures and adapt communication style to fit.
  • Excellent leadership and facilitation skills.
  • Excellent customer service with ability to manage customer expectations.
  • Excellent communicator with strong verbal and written skills at all levels of the organization.
  • Ability to easily adapt to different communication and working styles.
  • Active listener.
  • Excellent organizational and time management skills.
  • Self-starter and quick learner.
  • Proven ability to set priorities across a complex program with multiple projects and drive for results.
  • Ability to communicate effectively with senior IT and business leaders.
  • Proven ability to set priorities across a portfolio of programs / projects and drive alignment with owners.
  • Good attention to details.
  • Work effectively with internal and external clients, third party suppliers, and senior management (Sr Director, VP & Sr VP levels) in accomplishing portfolio objectives.
  • Exercise judgment within broadly defined policies and practices to develop corporate methods, techniques.
  • Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customers.
  • In depth knowledge of how to navigate through matrixed organizations to engage teams and get work done.
  • Can establish and maintain effective relationships with business and IT customers to gain their trust and respect.
  • Excellent influencing skills to gain alignment and manage portfolio of programs / projects.
  • Ability to think strategically and set the agenda for the portfolio.
  • Ability to understand interdependencies and can connect the dots on how one program impacts another.
  • Ability to organize complex and/or ambiguous information for sponsors.
  • Organizing program goals / objectives into portfolio with specific priorities / sequencing.
  • Work closely with the Program Executive Sponsor, Steering Committees and Portfolio Managers to facilitate decisions necessary for delivery and to overcome barriers.
  • Resolve political, resource, budgeting, change, and legal issues affecting the portfolio.
  • Serves as a mentor/advisor/decision-maker to program managers for the portfolio for issues related to corporate politics, external politics, client relations, governmental regulation, project quality, project risk, and safety.
  • Oversee development of proposals and requests for proposals associated with the portfolio.
  • Proficient in Project Management Methodologies and Tools, particularly in DMO and Project Execution.
  • Strong Analytical Skills with the Ability to Perform Trend Analysis and Root Cause Investigations.
  • Excellent Communication and Interpersonal Skills to Effectively Liaise With Stakeholders and Present Findings.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#program management#project management#network projects#compute projects#it leaders#stakeholders#sme#risk management#issue management#change management#pmp#itil
HCLTech Logo

Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Gautam Buddha Nagar, India

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