SME - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server

Technology, Data & Digital · Software & Web Development · Software Engineering · Cloud Engineering · DevOps

In short

The Subject Matter Expert (Support & Ops) is responsible for resolving escalations and incidents while ensuring customer satisfaction. This role involves in-depth analysis of Microsoft Hyper-V, SCVMM, and SCCM, mentoring team members, and engaging with stakeholders.

Responsibilities

Ensure timely resolution and quality compliance of escalated tickets and incidents through in-depth analysis of Microsoft Hyper-V, SCVMM, and SCCM configurations, adhering to agreed Service Level Agreements.
Mentor team members and administrators in best practices for Microsoft Hyper-V and SCCM operations, preparing Standard Operating Procedures and maintaining documentation.
Validate change order implementation plans, assess human error compliance, and participate in capacity planning.
Engage in customer meetings to address and resolve issues, ensuring high satisfaction levels.
Conduct thorough analyses (Root Cause, Trend) and prepare detailed reports with findings and recommendations for key business stakeholders.

Requirements

Proficient in Microsoft Hyper-V and SCVMM administration.
Strong understanding of SCCM for system management and deployment.
Familiarity with incident management and ticket resolution processes.
Excellent analytical and problem-solving skills.
Effective communication and presentation abilities.

Desired Qualifications

Microsoft Certified: Azure Administrator Associate (Optional but valuable).
ITIL Foundation Certification (Optional but valuable).

Benefits

Global technology company with over 223,000 employees across 60 countries.
Opportunities to supercharge potential, find your career, and find your spark.
Focus on putting people first.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues of $14.8 billion as of 12 months ending June 2026.

Skills

MS WindowsEndpoint ManagementHyper-VMS Cluster ServerSCVMMSCCMITIL

#Microsoft#Windows#Endpoint Management#Hyper-V#MS Cluster Server#Noida#IT Support#System Administration

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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