SME - Microsoft Azure - IaaS, Azure Kubernetes Service

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering

In short

We are seeking a Subject Matter Expert (SME) in Microsoft Azure, specializing in IaaS and Azure Kubernetes Service, to join our organization in Bengaluru, India. This critical role involves managing and supporting Azure IaaS infrastructure, including virtual machines, networking, storage, and security, while also handling L3 incidents and ensuring operational standards. The ideal candidate will have extensive industry experience and strong leadership skills.

Responsibilities

Manage and support Azure IaaS infrastructure.
Provision, configure, and troubleshoot Azure Virtual Machines.
Manage Azure networking including VNets, Subnets, NSGs, Load Balancers, and VPNs.
Manage Azure Storage, Managed Disks, Backup, and Recovery.
Handle L3-level incidents, troubleshooting, and root cause analysis.
Monitor Azure infrastructure, performance, availability, and capacity.
Manage Microsoft Entra ID / Azure AD roles and access.
Perform VM patching, maintenance, backup, and disaster recovery activities.
Troubleshoot Windows/Linux OS and Azure infrastructure issues.
Support infrastructure migrations and Azure environment changes.
Work with application, network, security, and other technical teams to resolve complex issues.
Ensure infrastructure follows security and operational standards.
Oversee the support of global site teams, systems, infrastructure, and end user support.
Manage a team of 100+ globally across various IT tracks.
Budgeting & P&L Experience - Managing Capex & Opex, manage the P&L of 30+mn portfolio.
Strong Onsite/offshore communication management and coordination skills.
Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc.
Lead and manage large Transition & Transformation within End User Services Domain.
Liaise with the customer executive at the CXO level and CIO level and participate in the IT roadmap journey.
Guide the Centre of Excellence team to deliver and meet customer transformation journey on Microsoft and Identity Access management platforms.
Conducting weekly and monthly meetings with the internal regional heads.
Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.
SLA Measurement, Reporting & Adherence - 5 Nines.
Strong Capabilities on Handling deliverables responsibility.
Vision & Goal Setting abilities with Orientation on details to achieving the same.
Mentoring Team as per project needs on technical tools, Operational Processes & Procedures.
Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Periodic evolution of SLA metrics and Audits.
Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc.
3rd Party Vendor Management & Contract Negotiation.
Ensure and develop relationship with customers, stakeholders with high satisfaction level.
Liaison between business leaders and senior management to drive program/projects budget at strategic level.
Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies.
Working with the client and operations teams to identify and manage service improvement activities.
Removing all obstacles to customer satisfaction and/or financial performance.

Requirements

Azure IaaS
Azure Virtual Machines
Azure Networking: VNet, Subnet, NSG, Load Balancer, VPN
Azure Storage & Managed Disks
Azure Backup & Disaster Recovery
Azure Monitor
Microsoft Entra ID / Azure AD
Windows/Linux Administration
PowerShell / Azure CLI basics
L3 troubleshooting & RCA
Microsoft Platform services
Identity access management
ServiceNow
Intune
Service desk
Deskside services
ITIL V-3
ISO 20/27 K Certifications
15+ years plus of Industry experience with managing a team of over 100 resources.
At least 10+ years of EUC experience.

Desired Qualifications

Ability to interact with CIO/Infrastructure director.
Strong understanding of ITIL framework, Information Security, Microsoft Platform Services.
Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system.
Strong hold on Financial planning and P&L.

Benefits

You'll supercharge your potential.
You'll find your career.
You'll find your spark.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

Microsoft AzureAzure IaaSAzure Kubernetes ServiceAzure Virtual MachinesAzure NetworkingVNetSubnetNSGLoad BalancerVPNAzure StorageManaged DisksAzure BackupDisaster RecoveryAzure MonitorMicrosoft Entra IDAzure ADWindows AdministrationLinux AdministrationPowerShellAzure CLIITILInformation SecurityServiceNowO365Intune

#Microsoft Azure#IaaS#Azure Kubernetes Service#Cloud Engineer

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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