SME - Azure DevOps, Terraform

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Cloud Engineering

In short

As a Subject Matter Expert in Support & Operations, you will be responsible for resolving escalations and incidents using Azure, Terraform, and IaC principles. You will also mentor team members, prepare SOPs, and conduct root cause analysis to ensure operational excellence and customer satisfaction.

Responsibilities

Ensure timely resolution and quality compliance of escalated incidents using IaC and Terraform within Azure environments, adhering to SLAs.
Mentor team members and administrators on Azure IaaS, PaaS, and Kubernetes best practices.
Prepare Standard Operating Procedures (SOPs) and maintain comprehensive documentation for operational processes.
Validate change order implementation plans and ensure human error compliance using Terraform configurations and Azure infrastructure management.
Engage in customer meetings to address concerns and gather feedback.
Conduct root cause analysis and trend analysis to provide insights through reports.

Requirements

Strong understanding of Infrastructure as Code (IaC) principles and hands-on experience with Terraform.
Proficiency in Azure services including IaaS, PaaS, and Kubernetes.
Excellent analytical skills with the ability to perform root cause and trend analyses.
Effective communication and presentation skills.
Familiarity with ITIL or similar frameworks for incident management and service delivery.

Desired Qualifications

Certification in Azure Solutions Architect or Terraform Associate.
ITIL Foundation Certification.

Benefits

Certification in Azure Solutions Architect or Terraform Associate is optional but valuable.
ITIL Foundation Certification is recommended.
Opportunity to work at a global technology company with over 230,000 people across 60 countries.
Focus on employee growth and well-being ('helping its customers stay on top starts by putting its people first').

Skills

Azure DevOpsTerraformInfrastructure as CodeAzureIaaSPaaSKubernetesITIL

#DevOps#Azure#Terraform#Infrastructure as Code#Cloud#Kubernetes#ITIL#Support#Operations

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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