Shift Lead (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering

In short

This role is for a Shift Lead in Support & Operations, acting as second-level support for escalated incidents and advanced troubleshooting within Linux environments. Responsibilities include ensuring quick resolution of critical production issues, performing root cause analysis, and maintaining system stability, while working closely with L1 and L3 teams.

Responsibilities

Analyze system performance and tune systems
Handle escalated incidents and perform RCA
Troubleshoot complex OS and application issues
Perform filesystem and LVM management
Handle boot-related issues
Manage users, permissions, and authentication
Perform OS patching and upgrades
Maintain and troubleshoot NFS, CIFS, and network mounts
Manage services and support applications
Analyze logs and identify recurring issues
Validate backups and assist recovery
Automate tasks using shell scripting
Participate in on-call support and major incident bridges
Create and maintain technical documentation and SOPs
Implement changes via change management
Escalate critical issues with detailed logs

Requirements

Strong Linux knowledge
Filesystem knowledge
Networking knowledge
SSSD/LDAP knowledge
Patching experience
Troubleshooting skills
Scripting (Bash or Python)

Benefits

Supercharge your potential
Find your career
Find your spark
Place that knows that helping its customers stay on top starts by putting its people first.

Skills

LinuxBashPythonNFSLDAP

#support#operations#linux#troubleshooting#scripting

About HCLTech

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