Service Delivery Manager

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Emerson is seeking a Service Delivery Manager in Debrecen, Hungary. This hybrid role involves partnering with sales and customers during pre-sales, managing service delivery planning and execution, and serving as the primary contact for service agreements. The ideal candidate has experience in the semiconductor industry, strong analytical and communication skills, and a solution-oriented approach.

Responsibilities

Partner with Sales and customers during pre-sales to identify service business opportunities and develop proposals.
Understand customer service requirements, assess delivery capabilities, estimate costs, and price custom offerings.
Lead service delivery planning and execution, ensuring high-quality service and operational performance.
Serve as the single point of contact for service agreements, managing communication, reviews, and escalations.
Build customer relationships and manage expectations on service deliverables.
Ensure accuracy and maintenance of product and system information tied to service agreements.
Manage service agreement renewals and promote continued use of service programs.
Identify opportunities and gaps in service offerings and delivery capabilities, recommending improvements.

Requirements

Experience managing maintenance or services program in the semiconductor industry.
Solution-oriented with strong analytical skills to resolve complex service delivery challenges.
Clear oral and written communication skills, including for customer-facing meetings.
Ability to manage ambiguity and demonstrate resiliency in fast-changing environments.
Highly organized with effective communication, coordination, and influencing skills.
Understanding of the high-tech service industry.

Desired Qualifications

Bachelor’s degree in Engineering, Business, or Information Systems, or related field (or equivalent experience).
3+ years of experience in service delivery, operations, program management, or related areas.

Benefits

Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow.
Fosters an environment that encourages innovation, collaboration, and diverse perspectives.
Commitment to ongoing career development and growing an inclusive culture.
Support through mentorship, training, or leadership opportunities.

Skills

program managementanalytical skillscommunicationcoordinationinfluencing skills

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About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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