Service Coordinator
Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Production Management
In short
Responsibilities
- Provide quotations to sales force and customers.
- Prioritize and coordinate repair and reconditioning projects.
- Manage and administer each repair order.
- Continually seek ways to improve repair processes and techniques.
- Contact customers to discuss and quote repairs.
- Follow up discussions after repairs.
- Assist in order entry and invoicing.
- Maintain production schedules and assist with production meetings.
- Manage and coordinate standard outsource processes.
- Research customer equipment in proprietary systems.
- Utilize BPCS, Jeeves, Installed Base, SALLY, CAS, OPTO, MRP, and Lotus Notes systems.
- Create and assure job packets have applicable documentation.
- Review shop quotes.
- Interact and communicate repair information to shop, customers, and sales personnel.
- Assist Service Center team to meet KPIs.
- Manage job costs and assure margins and recovery are in line.
- Drive 5S projects, investment requests, and process improvements.
- Maintain applicable inventory reports, records, and proprietary software.
- Coordinate and assist with ACT warranty claims.
- Participate in meetings and improvement initiatives.
Requirements
- High School or GED.
- Minimum five years hands-on experience with repairing/reconditioning in manufacturing, job shop or customer service environment desirable.
- Ability to read and work from blueprints.
- Ability to prioritize work and meet deadlines.
- Strong communication and respectful interpersonal skills both written and verbal.
- Demonstrate ability to perform effectively within a team environment.
- Some understanding of machining and welding techniques.
- Ability to work within stressful situations (Resilience).
- Fundamental knowledge of standard word processing software and spreadsheets.
- Customer Service Orientation.
- Execution.
- Drive.
- Teamwork.
- Flexibility.
- Communication skills.
- Judgement.
- Initiative.
- Integrity.
Desired Qualifications
- Pymetrics assessments upon application.
Benefits
- Competitive salary.
- Full benefits package including medical/dental/vision/life.
- 401(k) plan.
- Inclusive and dynamic workplace.
Skills
About Alfa Laval
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…
Company
Alfa LavalJob Posted
1 day ago
Employment Type
Full Time
Work mode
On Site
Salary
US$26–36 / hr
Experience Level
Mid-Senior
Locations
Houston, United States
Qualification
Applicants
Be an early applicant
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