Service Administrator

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Administrative Support · Office Administration

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In short

Tetra Pak seeks a Service Administrator in Panama City to support Customer Service Operations (CSO) by managing administrative tasks, ensuring data accuracy, preparing reports, and coordinating materials. This role involves collaboration with service teams and contributes to operational efficiency and continuous improvement.

Responsibilities

Execute administrative activities across multiple service operations areas and provide back-up support.
Maintain and update relevant databases through accurate collection of internal and customer data.
Prepare reports, visual management materials, and regular stakeholder communications.
Coordinate the ordering and delivery of parts, tools, services, uniforms, and PPE.
Support purchasing and invoicing activities.
Partner closely with service administration and service support teams.
Support the implementation and consistent application of global standards and processes.
Contribute to continuous improvement initiatives by sharing knowledge and adopting best practices.

Requirements

An associate degree in Administration, Finance, Business, or a related field, or equivalent practical experience.
Experience supporting administrative processes and activities in a business environment.
Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Experience using SAP and Ariba.
Strong written and verbal communication skills in English.
Ability to learn quickly, adapt to new processes, and continuously develop skills.
High level of accuracy, attention to detail, and self-discipline.
Continuous improvement mindset.
Strong organizational skills and ability to manage priorities while collaborating effectively.

Desired Qualifications

Experience in the automation, digitalization, and continuous improvement of administrative processes using tools such as Power BI, Power Automate, and Power Apps will be highly valued.

Benefits

A variety of exciting challenges with ample opportunities for development and training.
A culture that pioneers a spirit of innovation.
An equal opportunity employment experience that values diversity and inclusion.
Market competitive compensation and benefits with flexible working arrangements.

Skills

Microsoft OfficeOutlookWordExcelPowerPointSAPAribaPower BIPower AutomatePower Apps

#Customer Service#Administration#Operations#Data Management#Purchasing#Reporting#Logistics

About Tetra Pak

We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs. In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose: We commit to making food safe and…

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