Senior Technical Program Manager

Logistics, Sales & Operations · Program Management

In short

Microsoft is looking for a Senior Technical Program Manager to lead complex IT Capacity Recovery initiatives within Cloud Operations & Innovation. This role involves driving improvements in Breakfix performance and capacity recovery by analyzing operational data and collaborating across teams. The ideal candidate will translate data into actionable insights and lead cross-functional teams to implement and sustain systemic process improvements.

Responsibilities

Drive implementation and sustained execution of Breakfix Kaizen outcomes and commitments.
Use operational measures (FPY, productivity, backlog, TTR) to identify systemic barriers to capacity recovery and drive corrective actions.
Partner across Datacenter Operations, ITPS, engineering groups, and engineering/tooling teams to translate operational problems into process, workflow, and tooling improvements.
Lead cross-functional capacity-recovery initiatives from problem definition through implementation, adoption, and measurable results.
Establish clear ownership, milestones, dependencies, risks, and success measures across complex initiatives spanning multiple organizations.
Support Commercial Cloud and other high-priority capacity escalations, connecting immediate operational issues to systemic process improvements.
Develop concise, data-driven operational insights and leadership reporting to clarify performance gaps, root causes, and required actions.

Requirements

Bachelor’s degree in Engineering, Computer Science, Business, Operations Management, or equivalent experience in technical program management, operations, or engineering.
2+ years of experience leading complex, cross-functional technical or operational programs across multiple organizations and stakeholders.

Desired Qualifications

Experience with large-scale cloud infrastructure, datacenter operations, service operations, or other high-availability technical environments.
Experience with Breakfix, incident recovery, capacity recovery, fleet health, remediation, or operational service management.
Experience using operational metrics such as First Pass Yield, throughput, backlog, TTR, SLA attainment, or productivity to identify problems and drive measurable improvements.
Experience applying continuous improvement, Kaizen, Lean, root-cause analysis, or similar structured problem-solving approaches to operational problems.
Experience partnering across operations and engineering organizations to translate operational requirements into process, workflow, automation, or tooling improvements.
Experience with executive-level operational reporting and business reviews, including synthesizing complex data into clear insights, risks, decisions, and actions.
Demonstrated ability to operate effectively in ambiguous environments, identify systemic problems, establish structure and ownership, and drive work to measurable outcomes.
Experience translating operational performance data and business requirements into prioritized actions, improvement initiatives, and measurable outcomes.
Demonstrated experience identifying and addressing process, workflow, or operational performance gaps, including driving corrective actions through implementation.
Experience establishing and managing program objectives, success measures, milestones, dependencies, risks, and accountability.
Strong written and verbal communication skills with demonstrated ability to communicate complex operational issues, risks, and decisions clearly to both technical teams and senior leadership.
Demonstrated ability to influence and drive alignment across decentralized organizations without direct authority.

Benefits

Typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year.
Specific range for San Francisco Bay area and New York City metropolitan area is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation.

#Technical Program Management#Cloud Operations#Datacenter Operations#IT Process#Capacity Recovery#Kaizen#Breakfix#Process Improvement#Service Management#Operational Standards#Automation#Systemic Problems#Cross-functional Initiatives#Leadership Reporting#Continuous Improvement#Root-Cause Analysis#Operational Metrics#Stakeholder Management#Communication Skills#Influencing Skills

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Company

Microsoft

Job Posted

2 days ago

Employment Type

Full Time

Work mode

Hybrid

Salary

US$119,800–234,700 / year

Experience Level

Senior

Locations

United States

Qualification

Bachelor

Applicants

Be an early applicant

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