Senior Data Center Technician
Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · Data Engineering
In short
Responsibilities
- Prepare, install, diagnose, troubleshoot, replace, and decommission IT datacenter technology and equipment.
- Understand the functions and interactions of network, server, and storage equipment.
- Review Process Change Notifications and provide feedback on process modifications.
- Complete assigned tickets efficiently and in alignment with KPIs.
- Provide guidance to less experienced technicians and escalate complex issues.
- Comply with Data Center policies, procedures, and deadlines.
- Complete required security, data management, and EHS training.
- Participate in daily safety briefings and promote a culture of safety.
- Escort third-party vendors and enforce security requirements.
- Contribute to a positive team environment by sharing information and feedback.
- Develop an understanding of cross-functional Data Center processes.
- Perform diagnostics and troubleshooting to identify and resolve technical issues with minimal disruption.
- Directly perform decommissions, simple changes, and refreshes of infrastructure equipment.
- Process data-bearing devices for destruction in accordance with security protocols.
- Communicate, report, and escalate technical, safety, or security incidents.
- Perform post-execution verification of grounding, staging, labeling, and cabling.
- Prepare, stage, set up, and perform basic startups and shutdowns for hardware.
Requirements
- High school diploma, GED, or equivalent.
- Basic knowledge of computer hardware and components.
- 2+ years of experience supporting IT equipment or related technology, or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Ability to pass the Microsoft Cloud Background Check.
- Verification of citizenship required due to citizenship-based legal restrictions.
- Authorization to work in the United States that does not require employer sponsorship now or in the future.
Desired Qualifications
- Associate's degree in Computer Science or related field and/or equivalent work experience.
- 5+ years of experience supporting IT equipment or related technology, or equivalent experience.
- 2+ years of experience working in a production, mission-critical 24x7x365 datacenter environment.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
Benefits
- Opportunities for career rotation programs, Diversity & Inclusion training and events, and professional certifications.
- Potential for travel up to 25%.
- Ability to work 12-hour shifts, including non-standard business hours, evenings, nights, weekends, and holidays.
- Eligible for certain benefits and compensation as detailed in the provided link.
Skills
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$34.13–56.54 · Negotiable
Experience Level
Senior
Locations
United States
Qualification
Applicants
Be an early applicant