Senior Customer Success Account Manager (CSAM)
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Account Management
In short
As a Senior Customer Success Account Manager (CSAM) in Germany, you will be the primary delivery lead for strategic enterprise customers, empowering them to achieve maximum value from Microsoft's Digital Cloud platforms. This hybrid role requires strong technical expertise, business acumen, and the ability to manage end-to-end post-sales delivery within the Microsoft and Partner ecosystem, focusing on achieving customer business outcomes.
Responsibilities
- Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
- Align objectives with the current Microsoft portfolio of work in the customer account and link Customer Success Plans (CSPs) with account plan priorities.
- Support the delivery of program planning and customer-facing program reviews, prioritizing engagements and collaborating with technical stakeholders.
- Initiate conversations to connect customer objectives with the Microsoft portfolio, ensuring alignment with customer goals.
- Serve as the Consumption and Usage Manager, tracking adoption and usage of Microsoft products and services, identifying areas for improvement, and driving usage.
- Understand retention and churn within the customer portfolio to identify potential retention issues.
Requirements
- Multiple years of account management, customer success, enterprise sales, project/program management, or customer-facing consulting experience.
- Ability to discuss and realize business value with technology, engaging with technical decision makers and C-suite executives.
- Proficiency in English and German (C1 or higher).
- Experience with and understanding of Cloud & AI technology.
Desired Qualifications
- Bachelor's Degree OR Master Degree in Business, Sociology, Psychology, Computer Science or related field AND several years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- Several years relevant work experience within the manufacturing industry.
- Comfortable operating at pace and anticipating customer needs, particularly within manufacturing environments.
- Experience in requirements engineering, translating customer business objectives into clearly defined deliverables.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g. Azure, M365, Security) AND/OR Knowledge of modern cloud delivery and operation methodologies (e.g. DevOps, SAFe, Scrum).
Benefits
- The typical base pay range for this role across Germany is €81,500.00 - €139,200.00 per year.
- Certain roles may be eligible for benefits and other compensation.
- Opportunity to accelerate career growth, leverage delivery management capabilities, and deepen cloud and industry expertise.
- Flexible Work approach with at least two days per week in the office or at the customer site recommended.
Skills
CloudAIDevOpsSAFeScrumAzureM365Security
#customer success#account management#cloud#enterprise#digital cloud platforms#customer experience#it service management#microsoft
About Microsoft
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Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
€81,500 – €139,200 / year
Experience Level
Senior
Locations
Germany
Qualification
Bachelor, Master
Applicants
Be an early applicant
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