Senior Administrator - SAP BASIS

Technology, Data & Digital · Software & Web Development · Software Engineering · Cloud Engineering

In short

The Sr. Administrator for Support & Operations in Noida, Uttar Pradesh, India, is responsible for providing advanced technical support and troubleshooting for SAP BASIS and SAP HANA environments. This role involves resolving complex incidents, facilitating knowledge transfer, and managing tickets within SLAs to ensure operational efficiency and enhance customer experience.

Responsibilities

Provide advanced technical support for SAP BASIS and SAP HANA environments, adhering to quality standards and regulatory requirements.
Resolve complex incidents by performing root cause analysis and implementing effective solutions.
Facilitate knowledge transfer by updating the knowledge base and training new team members.
Manage and resolve complex tickets within agreed SLAs by collaborating with cross-functional support teams.
Enhance customer experience through high first call resolution rates and proactive mitigation of security threats.

Requirements

Architecting and defining complex and technical SAP solutions across multiple industry sectors.
Experience in SAP enabled business transformation program lifecycles, with at least 3 in a solution architect or senior leadership role.
Strong knowledge of SAP solution suite and technical architecture.
Strong consulting and stakeholder management skills, with demonstrable presentation and client-facing influencing skills.
Understanding of SAP’s product strategy, including S/4 HANA and integration with other applications.
Good knowledge of GCP, AWS and Azure public cloud offerings and architecting.

Desired Qualifications

SAP Certified Technology Associate SAP HANA 2.0
ITIL Foundation Certification

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first

Skills

SAP BASISSAP HANAGCPAWSAzure

#SAP BASIS#SAP HANA#Noida#India#cloud

About HCLTech

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