Senior Administrator - Data Loss Prevention, Palo Alto Firewalls

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · IT Support

In short

The Sr. Administrator (Support & Operations) is responsible for advanced technical support and operational excellence, focusing on troubleshooting complex incidents and root cause analysis in Zscaler and Palo Alto environments. This role ensures high customer satisfaction and enhances the organization's security posture through effective incident resolution and knowledge sharing.

Responsibilities

Implement best practices in Zscaler and Palo Alto environments to maintain operational excellence.
Provide advanced support for complex incidents, performing root cause analysis for Zscaler DLP, CASB, and SSE.
Contribute to knowledge base management by documenting solutions and creating training materials.
Resolve complex support tickets within agreed SLAs, collaborating with other teams.
Enhance customer experience and Csat metrics through effective first call resolution strategies.

Requirements

Proficiency in Zscaler, Palo Alto, and related security technologies.
Strong analytical and problem-solving skills with a focus on root cause analysis.
Excellent communication skills for effective knowledge transfer and customer interaction.
Familiarity with incident management processes and ticketing systems.

Desired Qualifications

Zscaler Certified Professional (Optional)
Palo Alto Networks Certified Network Security Engineer (PCNSE) (Optional)

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
A place that puts its people first.
Work with clients across major verticals.
Consolidated revenues of $14.8 billion (as of September 2026).

Skills

ZscalerPalo Alto FirewallsData Loss PreventionCASBSSEIncident ManagementTicketing Systems

#Data Loss Prevention#Palo Alto Firewalls#Zscaler#CASB#SSE#IT Security#Cybersecurity#Incident Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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