Sales Support Analyst

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support

In short

We are seeking a Sales Support Analyst in Tlalnepantla, Mexico, to provide commercial and operational support to distribution partners across Latin America. This role involves managing customer inquiries, resolving order-related requests, and ensuring efficient support through digital platforms, playing a key role in sales channel support and customer experience improvement.

Responsibilities

Provide order management and commercial support to distributors and channel partners in Latin America.
Manage and resolve customer inquiries, tickets, complaints, and non-standard order-related requests.
Support order-related activities including logistics, documentation, invoicing, credit holds, and export control.
Manage and support the use of Alfa Laval’s e-commerce platforms.
Provide basic technical and product guidance, coordinating with specialists.
Support partner registration, platform access, and digital tool onboarding.
Conduct virtual training sessions for distributors on digital tools.
Prepare operational reports and monitor service performance for continuous improvement.
Collaborate with Channel Managers, Sales, Finance, Logistics, and other internal stakeholders.
Contribute to a positive customer experience with ownership and responsiveness.

Requirements

Bachelor’s degree in industrial engineering, Administration, Comex, Logistics, or International businesses.
At least 2 years of experience in order support, customer support, e-commerce operations, sales support, or similar B2B roles.
Experience handling customer inquiries, support tickets, complaints, and complex operational requests.
Experience working with CRM systems like Salesforce, Microsoft Dynamics, or similar.
Familiarity with e-commerce platforms, digital sales tools, or order management systems.
Proficiency in Microsoft Office 365, particularly Excel.
Advanced English proficiency (written and spoken).
Fluent Spanish.

Desired Qualifications

Portuguese proficiency is a plus.
Previous experience in industrial or multinational environments is desirable.
Proactive and customer-focused professional.
Enjoys solving problems and delivering high-quality service.
Strong organizational skills, attention to detail.
Ability to prioritize multiple requests in a fast-paced environment.
Takes ownership of challenges, responds with agility.
Maintains a results-oriented mindset, even with complex situations.

Benefits

Opportunities to make a positive impact on colleagues, partners, customers, and society.
Pioneering solutions of the future and unlocking the full potential of precious resources.
Innovative, open spirit and start-up culture.
Personal growth opportunities.
Building careers while shaping a more resourceful, less wasteful world.

Skills

Sales SupportCustomer SupportOrder ManagementE-commerceSalesforceMicrosoft DynamicsMicrosoft Office 365Excel

#Sales#Support#Analyst#B2B#Customer Service#Order Management#E-commerce#Latin America

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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