RMA Technician II
Manufacturing & Production · Production & Assembly · Assembly · Quality Assurance
In short
Ericsson Inc. seeks an RMA Technician II for a full-time, on-site role in Nampa, Idaho. The position involves processing, evaluating, testing, troubleshooting, and repairing customer-returned hardware, ensuring quality and identifying recurring issues. The technician will also contribute to continuous improvement and act as a resource for less experienced colleagues.
Responsibilities
- Receive, inspect, and route returned products; perform bulk processing, labeling, packing, and inventory transactions
- Evaluate and troubleshoot customer-returned hardware using hand tools, test equipment, and approved diagnostic methods
- Test, verify, and rework products to production-level quality and specifications
- Perform cycle counts, investigate discrepancies, and maintain accurate, traceable RMA inventory records
- Identify defects, recurring issues, and process gaps; escalate safety or operational concerns as needed
- Create failure-analysis records and document symptoms, test results, repair actions, and dispositions clearly
- Work with Vendors to coordinate repair and refurbishment of devices.
- Contribute to process documentation, continuous improvement activities, and operator training
- Follow occupational health and safety (OHS) requirements, 5S practices, and applicable material-handling standards
Requirements
- High school diploma, technical training, or equivalent practical experience in a production, repair, warehouse, or operations environment
- Demonstrated proficiency in RMA receiving, bulk processing, product test, device analysis, and system transactions
- Ability to troubleshoot electronics or hardware using a structured approach and escalate when needed
- Experience creating or maintaining process documents, work instructions, or training materials; an eye for clarity and consistency.
- Ability to train or guide peers on standardized processes
- Proficiency with Microsoft Office or comparable tools; ability to type at least 30 words per minute
- Ability to lift and maneuver items up to 35 pounds, with reasonable accommodation where applicable
Desired Qualifications
- Associate degree or technical training in electronics, manufacturing, or logistics
- Experience with CRM/ERP systems
- Exposure to Six Sigma, 5S, or root-cause analysis methods
Benefits
- Competitive salary range dependent on factors including location, knowledge, qualifications, skills, education, training, and experience.
- Opportunity for an annual bonus based on business and individual performance.
- Subsidized, nationwide PPO medical benefit options, including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
- Subsidized dental and vision coverage.
- 401(k) plan with a 4% company match and immediate vesting.
- Company-paid employee basic life and AD&D insurance.
- Company-paid disability benefits.
- Minimum of 15 days of accrued vacation.
- Up to 3 personal days per year.
- 11 annual holidays.
- 8 hours of volunteer time.
- 80 hours of sick time annually.
- Up to 16 weeks of paid maternity leave.
- 6 weeks of parental or adoption leave at 100% of pay.
- Comprehensive Employee Assistance Program.
- Mobile therapy.
- Volunteer paid time off.
#HW Assembly and Test
Company
Ericsson
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Nampa, United States
Qualification
Diploma
Applicants
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